Hewlett Packard Enterprise
GTSOEMandPartnerSupportLead
Neural analysis suggests this role is
optimal for Lead candidates.
“GTS OEM and Partner Support Lead at Hewlett Packard Enterprise. Skills: Partner support, Escalation management, Operational leadership. Lead OEM and partner escalations. Serve as primary point of contact”
What You'll Achieve.
Deliver stable, high-quality service; Act as trusted leader; Anticipate systemic risks; Drive durable corrective actions; Improve customer outcomes; Improve business outcomes; Build capability across teams; Ensure service performance is measured; Focus on customer experience; Focus on operational efficiency; Focus on business impact
Industry & Context.
Strategic thinking; Analytical thinking; Assess service trends; Identify risks; Translate insights
What They're Looking For.
Must Have
customer service experience, escalation management experience, missed metric analysis experience, operational reporting experience, stakeholder management capability, project management skills, presentation skills, influencing skills, strategic thinking, analytical thinking, customer focus, business acumen
Nice to Have
Working knowledge of HPE solutions, Global partner support program knowledge
What You'll Do.
Lead OEM and partner escalations
Serve as primary point of contact
Collaborate with HPE Services Portfolio
Collaborate with OEM Customer Experience
Collaborate with Product Services Business Units
Collaborate with GTS delivery teams
Drive cross-functional projects
Prepare and deliver presentations
Align diverse stakeholders
Capture key learnings
Establish best practices
Strengthen operational maturity
How You'll Work.
Team & Collaboration
Cross-functional projects; Internal stakeholders; Partner stakeholders; Leadership discussions
Communication Scope
Verbal communication; Written communication; Simplify complex issues; Data-driven presentations
Process & Methodology
Planning, Coordination, Execution tracking, Risk management
Full Job Description
GTS OEM and Partner Support Lead This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. As a ****GTS Lead for OEM and Partner Support**** , you will have the opportunity to make a visible impact by shaping partner experience, improving service performance, and driving meaningful business outcomes across a high-priority support ecosystem. The ****Lead for OEM and Partner Support**** play a critical role in ensuring a high-quality, consistent, and partner-centric support experience across OEM, PPS, and PSP programs. This is a strong opportunity for someone looking to expand their leadership footprint, strengthen cross-functional influence, and gain deeper exposure to partner-faci
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