GTMSystemsAssociate

WHO IS HEIDI? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge? THE ROLE This is a Revenue Operations role built for the AI-native era. There's still real CRM work day to day: configuration, support, fixing what breaks, keeping the system governed. But we'd want you to treat the manual side as a backlog to automate down over time, not as the job. The goal is a regional revenue engine that stays stable while getting steadily faster. If you already reach for Claude or Claude Code before a checklist, you'll fit in well here. You'll report to the Head of Revenue Operations and work closely with GTM Engineering. Your job is to keep the regional revenue engine running fast and clean, so the region can move quickly without the global system drifting out of shape. Your region covers our in-timezone expanding markets, including Europe and South Africa. Some of this is keeping existing markets running cleanly. Some of it is helping build out the ops layer in markets where the process is still maturing. WHAT YOU'LL DO - Run the r