M3
hospitality
GTMSystemsAdministrator
Neural analysis suggests this role is
optimal for Mid candidates.
“GTM Systems Administrator at M3. Skills: Salesforce administration, GTM technology stack operations, Salesforce automation. Serve as dedicated technical owner of Salesforce. Own day-to-day GTM technology stack operations”
What You'll Achieve.
pipeline visibility; forecasting; operational insights; accurate and timely quote-to-order execution; CRM hygiene standards; data quality metrics
Industry & Context.
problem solving; critical thinking
What They're Looking For.
Must Have
3–5 years of Salesforce administration experience in a SaaS environment, direct ownership of a production org, Hands-on experience with Salesforce automation tools including Flow and validation rules, Working knowledge of NetSuite or comparable ERP, Self-starter with the ability to build process and documentation from scratch in a small team, written and verbal communication able to translate technical decisions for non-technical stakeholders, Must be able to build and maintain positive business relationships with co-workers and other business contacts, Must demonstrate problem solving, critical thinking, and initiative skills, Must have knowledge of a variety of computer software applications especially in MS Office
Nice to Have
Salesforce Certified Administrator Advanced Administrator or additional certifications a plus, Familiarity with Quote-to-Cash (QTC) processes — quoting, approvals, and order management within NetSuite or Zone Billing exposure preferred, Familiarity with integration middleware such as Workato or Zapier
What You'll Do.
Serve as dedicated technical owner of Salesforce
Own day-to-day GTM technology stack operations
Build and maintain Salesforce automation
Lead release management
Develop and maintain reports and dashboards
opportunity workflows
Support Quote-to-Cash processes within Salesforce
Monitor and optimize Workato integrations
Provide user training
onboarding documentation
and management of GTM tools
How You'll Work.
Team & Collaboration
Partner cross-functionally with Revenue Operations, Sales, Customer Success, Marketing, and Finance; build and maintain positive business relationships with co-workers
Communication Scope
written and verbal communication; translate technical decisions for non-technical stakeholders
Process & Methodology
release management
Full Job Description
M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond. Description Summary: The GTM Systems Administrator is the dedicated technical owner of M3's go-to-market technology stack. This is a foundational hire for the Revenue Operations function — the first person in this seat — and an opportunity to build from the ground up at a growing hospitality SaaS company. Today, our VP of Revenue Operations personally administers Salesforce alongside her strategic responsibilities. This hire changes that. You will own the day-to-day technical operation of the GTM stack, support Quote-to-Cash processes on the Salesforce side, and free RevOps leadership to focus on strategy and scale. Essential Duties: The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties. Serve as the dedicated technical owner of Salesforce Sales Cloud and Service Cloud, including users, profiles, permission sets, roles, page layouts, validation rules, flows, and automation. Own day-to-day GTM technology stack operations, including sales engagement platforms, CS tooling, and adjacent systems. Build and maintain Salesforce automation using Flow, Process Builder, approval workflows, and alerts. Lead release management — sandbox strategy, change sets, testing protocols, deployment, and documentation. Develop and maintain reports and dashboards supporting pipeline visibility,
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