Serval
AI
GTMStrategy&OpsManager(Customer)
Neural analysis suggests this role is
optimal for Mid candidates.
“GTM Strategy & Ops Manager (Customer) at Serval. Skills: GTM Strategy, Post-Sales Strategy & Operations, Customer Lifecycle Management, Revenue Strategy & Operations. Develop post-sales playbooks to turn customer base into a compounding growth engine. Act as the GM of the post-sales business”
Industry & Context.
Analytical rigor; Distilling complex concepts into key insights
What They're Looking For.
Must Have
2+ years of operating experience required
What You'll Do.
Develop post-sales playbooks to turn customer base into a compounding growth engine
Act as the GM of the post-sales business
Own the strategy and systems that turn customers into long-term partners
Build the Customer Lifecycle Playbook
Launch the Executive Business Review motion
Build the Customer Health Scoring framework
Partner closely with Sales
Deployment Strategists
How You'll Work.
Team & Collaboration
Partner closely with Sales, Deployment Strategists, and Leadership to ensure the voice of the customer shapes how we build and sell
Communication Scope
Distilling complex concepts into key insights; Forward-looking conversations about unlocking value and exploring new use cases
Full Job Description
WHO WE ARE Serval http://serval.com is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving. We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering leaders from Verkada. Role Overview At most software companies, a customer's relationship with the product peaks at the demo. By the time they've been live for six months, they're using 40% of what they paid for and wondering if it was worth it. Serval is the opposite. Customers consistently get more value the longer they’re on the platform, because: - They’ve continued to build out new workflows to address newly discovered use cases - We’ve continued to ship new capabilities at lightning speed - Their overall company is growing, increasing the complexity of their IT org - Other teams organically learn about Serval and start adopti
Applying for this GTM Strategy & Ops Manager (Customer) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Serval?
Real rants from real employees. Read before you apply.