GTMEngineer

GTM ENGINEER At Gradient Labs, we’re building an AI agent to redefine customer experience and operational efficiency in the financial services sector. Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our powerful AI agent is unique: it’s the only AI operations agent built specifically for financial services, handling even the trickiest, high-stakes customer queries safely and effectively. Crucially, it serves as one unified agent across the entirety of your customer operations, giving businesses the comprehensive visibility and control they need to trust all outcomes. We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations and experience, we’d love to hear from you. 🎯 HOW YOU’LL MAKE AN IMPACT This is a foundational role for our GTM motion. You'll own the systems and signals behind how we identify, segment, and reach our ICP, stitch our BDR, marketing, and sales ops into one streamlined operation, and be a critical partner to our AEs and our Head of Marketing in turning those signals into pipeline. Most of the day-to-day work comes down to: - Building super-qualified, relevant lists. There are fifty ways to build a list, but what we actually want is volume within a tightly defined core ICP. You'll define the right way to do that for each of our segments and run it consistently. - Owning the outbound motion end to end. We sell to a targeted enterprise ICP, so this isn't an ultra-high-volume game. It's low-volume, high-frequency, high-quality outbound: combining email and LinkedIn into multi-touch plays that land with our personas, managing domains and deliverability, owning reply handling, and auditing success. - Supporting sales with pipe-gen. Partner closely with our AEs on account strategy. Surface intent signals, prioritise the right accounts, and make