GTMAIEngineer

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. At Freshworks, we're introducing AI across our go-to-market organization to accelerate how we understand buyers and act on revenue signals. As a key member of the Web & Revenue Marketing team, you will build the internal agents, workflows, and intelligence systems that help our frontline teams operate more effectively. Currently, our buyer signals are scattered across systems like Salesforce, Marketo, Outreach, product usage data, and intent platforms. Your role will be to bridge these gaps—connecting the signals, providing context, and enabling teams to take fast action. You'll have full executive sponsorship, high-impact problems to solve, and a blank canvas to shape how AI is applied across the Freshworks go-to-market organization. What You Will Do * Build AI-Powered GTM Workflows: Design and deploy intelligent workflows across lead management, account research, routing, scoring, prioritization, personalization, seller briefi