Masters India Private Limited
Finance / FinServ
GSTExecutive
“GST Executive at Masters India Private Limited. Skills: Customer Success, GST. Understand clients objectives and align Masters India's products to meet their needs. Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption”
What You'll Achieve.
ensuring the long-term success and satisfaction of our enterprise clients; driving product engagement; maximizing customer satisfaction; reducing churn; ensure that customers are successful and fully engaged; unlock the full value of our solutions
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
minimum 1-2 yrs of experience, understanding of the GST domain, Adaptable, flexible, and able to thrive in a fast-paced, evolving business environment, Self-motivated with a track record of driving customer success at various organizational levels, problem-solving skills and ability to manage pressure and deadlines effectively
Nice to Have
Passion for customer success, with a proven ability to deliver long-term value
What You'll Do.
Understand clients objectives and align Masters India's products to meet their needs
Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption
Identify both stated and unstated customer issues
providing proactive solutions
Build relationships with clients to foster trust and long-term loyalty
Manage the entire customer lifecycle
and ongoing product usage
Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn
continuously identifying opportunities to enhance product usage
Serve as the customer advocate
providing feedback to internal teams such as Product and Tech to improve our offerings
Educate customers on relevant product features
and best practices tailored to their specific business needs
Gain a deep understanding of MIs product roadmap to communicate its value to clients effectively
Utilize MixPanel to track usage patterns and create actionable insights
Equip customers with knowledge of MIs self-service tools like JIRA and resources
How You'll Work.
Team & Collaboration
providing feedback to internal teams such as Product and Tech
Applying for this GST Executive role?
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