Masters India Private Limited
Finance / FinServ
GSTExecutive
Neural analysis suggests this role is
optimal for executive candidates.
“GST Executive at Masters India Private Limited. Skills: Customer Success, GST. Understand clients objectives and align Masters India's products to meet their needs. Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption”
What You'll Achieve.
ensuring the long-term success and satisfaction of our enterprise clients; driving product engagement; maximizing customer satisfaction; reducing churn; ensure that customers are successful and fully engaged; unlock the full value of our solutions
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
minimum 1-2 yrs of experience, understanding of the GST domain, Adaptable, flexible, and able to thrive in a fast-paced, evolving business environment, Self-motivated with a track record of driving customer success at various organizational levels, problem-solving skills and ability to manage pressure and deadlines effectively
Nice to Have
Passion for customer success, with a proven ability to deliver long-term value
What You'll Do.
Understand clients objectives and align Masters India's products to meet their needs
Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption
Identify both stated and unstated customer issues
providing proactive solutions
Build relationships with clients to foster trust and long-term loyalty
Manage the entire customer lifecycle
and ongoing product usage
Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn
continuously identifying opportunities to enhance product usage
Serve as the customer advocate
providing feedback to internal teams such as Product and Tech to improve our offerings
Educate customers on relevant product features
and best practices tailored to their specific business needs
Gain a deep understanding of MIs product roadmap to communicate its value to clients effectively
Utilize MixPanel to track usage patterns and create actionable insights
Equip customers with knowledge of MIs self-service tools like JIRA and resources
How You'll Work.
Team & Collaboration
providing feedback to internal teams such as Product and Tech
Full Job Description
About the Company - (https://www.mastersindia.co/) Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. We are proud to be Great Place To Work – Certified™ , reflecting our commitment to building a positive, growth-oriented workplace culture. Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions that simplify complex challenges faced by businesses across industries. We are fulfilling this mission by offering tax and financial automation products to enterprises. Masters India IT Solutions is part of the 45-year-old Masters India Group, which has a diversified presence across Manufacturing, Healthcare, Hospitality, and IT, with an aggregate turnover of INR 1000+ Crores. Looking for a self-motivated and highly driven GST Customer Success Executive. About the Customer Success Team: The Customer Success team is integral to ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer Success Executive, you will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn. The ultimate goal is to ensure that customers are successful and fully engaged. Key Responsibilities: * Understand clients objectives and align Masters India's products to meet their needs. * Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption. * Identify both stated and unstated customer issues, providing proactive solutions. * Build strong relationships with clients to foster trust and long-term loyalty. * Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage. * Monitor customer engagement to identify at
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