Amazon Support Services Costa Rica SRL
Project/Program/Product Management--Non-Tech, Program Management, entertainment
GSSProgramImplementationManager-Seasonal,GSSProgramManagementandImplementation
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“GSS Program Implementation Manager - Seasonal, GSS Program Management and Implementation at Amazon Support Services Costa Rica SRL. Skills: Program implementation, Process improvement, Stakeholder management. Manage project implementation. Track program milestones”
What You'll Achieve.
Meet timelines; Minimize disruption; Targeting efficiency gains; Ensure dependencies intact; Track adoption and reporting; Define success metrics
Industry & Context.
Data-driven decisions; Root cause analysis
What They're Looking For.
Must Have
5+ years program management, 3+ years cross-functional work, 3+ years process improvement, Advanced Excel knowledge, SQL knowledge
Nice to Have
3+ years end to end delivery, 3+ years driving process improvements, Stakeholder management experience, Building processes experience, Project management experience, Schedule building experience
What You'll Do.
Manage project implementation
Track program milestones
Mitigate project risks
Identify process inefficiencies
Deploy efficiency solutions
Oversee roll-out processes
Manage post-launch adoption
Analyze data for decisions
Build implementation plans
Prepare executive documentation
Build stakeholder relationships
Identify volume opportunities
Secure project resources
Set project priorities
Identify stakeholder needs
Serve as first contact
Maintain recurrent connections
Capture process escalations
Enable alignment with leaders
Share support best practices
Lock agreement on forecasts
Adjust forecast expectations
Understand business requirements
Help teams make trade-offs
Drive timely decisions
Clear project blockers
Escalate issues appropriately
Arrange stakeholder reviews
Mitigate decision consequences
Define success metrics
Own program communication
Provide status updates
Foster team collaboration
How You'll Work.
Team & Collaboration
Cross-functional teams; Partner teams; GSS Ops leaders; Sports GSS partners
Communication Scope
Executive documentation; Status updates; Senior leadership communication
Process & Methodology
Project management, Program management, Implementation plans, Timelines, Milestones, Risk mitigation
Full Job Description
Prime Video brings together the world's best creators with the most passionate communities in a way that no other entertainment brand can. As a Program Implementation Manager for Global Shared Services (GSS), you'll be responsible for managing the implementation of process improvement, automation, business expansion and/or GSS operational projects; aligned with team goals while working independently and seeking guidance as needed. Key job responsibilities Program & Project Ownership Manage the implementation of process improvement, automation, business expansion and GSS operational projects while meeting timelines and minimizing disruption to partner and engineering teams. Establish and track program milestones and deliverables, proactively mitigating risks throughout the project lifecycle. Partner with process experts to identify inefficiencies and deploy solutions targeting efficiency gains, including buffer time and planning for unexpected challenges to ensure dependencies remain intact. Oversee roll-out processes including UAT and pilots, then manage post-launch adoption tracking and reporting. Analyze data to make educated decisions while building implementation plans using different mechanisms and tools to showcase implementation timelines, phases, and milestones. Prepare executive documentation including PFAQs, narratives, and project updates using Amazon's writing guidelines for senior leadership. Partner Coordination and Forecast Alignment Build and maintain strong relationships with cross-functional teams to support operational readiness, ensuring the right people are part of conversations. Work with stakeholders and partners to validate forecasts, identify new volume opportunities, and secure resources while setting project priorities and milestones. Identify stakeholder needs for business expansion opportunities and serve as the first point of contact for GSS-related questions and topics. Maintain recurrent connections to showcase GSS support and capture
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