Grab
Technology
GSSpecialist
“GS Specialist at Grab. Skills: Customer support, Problem solving. Provide prompt and quality customer support (24/7) through voice/ chat/ email. Resolve product or service problems by clarifying the user's empathize with the user, determining the cause of the select and explain the best solution to solve the coordinate with department for escalate using escalation procedures if needed and follow up to ensure”
What You'll Achieve.
Exceed operations metrics; Exceed quality goals; Exceed compliance regulations; Exceed productivity
Industry & Context.
Resolve product or service problems; Resolve issues promptly
Work onsite at CMC Creative Space, Ho Chi Minh City, 24/7 support availability
What They're Looking For.
Must Have
At least 2 years of experience in customer service/contact center, Be flexible in working night shifts and during weekends and holidays, Proficient in English, both written and verbal, Ability to perform under pressure and resolve issues promptly, Well-versed in emergency management protocols and procedures
What You'll Do.
Provide prompt and quality customer support (24/7) through voice/ chat/ email
Resolve product or service problems by clarifying the user's empathize with the user
determining the cause of the select and explain the best solution to solve the coordinate with department for escalate using escalation procedures if needed and follow up to ensure
Gather feedback from Consumers
identify opportunities to improve our internal processes
Exceed operations metrics
compliance regulations
Work well independently
complete assigned tasks in the established time frame
and complete regular assignments without reminders or additional
Process tasks as requested by the Team Leader/Manager
How You'll Work.
Team & Collaboration
Work with different teams to ensure that customer feedback is heard and acted upon; Coordinate with department for escalate using escalation procedures if needed
Communication Scope
Good communication skills
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