GrowthPartner

Growth Partner Full-Time | Tempe, AZ About Basata At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients. We’re a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you’re someone who gets excited about early-stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect. About the Role Basata is building a new kind of customer relationship, one that goes well beyond onboarding and check-in calls. As a Growth Partner, you'll be a trusted advisor to the medical practices we serve, helping them understand their performance, adopt the platform in ways that meaningfully improve their referral workflows, connect with patients, resulting in both better patient care and growth for medical practices. This is not a support role. It's a consultative, high-accountability position for someone who can speak the language of healthcare operations and translate it into action. You'll work directly with practice administrators, call center staff, and clinical leadership. You’ll be coaching them on how to get the most out of the platform, identifying where they're leaving value on the table, and partnering with them to fix it. You'll own the health and retention of your book of business and be a key voice back to our internal teams on what's working and what isn't.   What You'll Do - Own a portfolio of medical practice customers, serving as their primary relationship and strategic point of contact post-implementation - Conduct regular business reviews with practice leadership, using platform data and key metrics to surface opportunities and flag risks - Coach front desk, call center, and admin staff on workflows and best practices that drive platform adoption and referral conversion - Deliver ongoing training as the product