SquareTrade
device protection
GrowthManager
Neural analysis suggests this role is
optimal for mid candidates.
“Growth Manager at SquareTrade. Skills: performance execution, relationship building, market knowledge. Act as day-to-day owner of performance execution. Manage weekly relationships with partners”
What You'll Achieve.
drive programme performance; improving performance; drive growth or reverse challenging performance; boost performance; improve operational and commercial performance; improve future campaigns and initiatives
Industry & Context.
diagnosing problems; problem-solver; understanding what needs to be done to address them; influencing the change that is needed; resolving mystery shopping gaps; resolving operational challenges
significant internal travel to partner locations, monthly international travel to SquareTrade HQ in London, two to three days per week will be spent with the partner, mix of locations, including HQ and stores, both within and outside the assigned region
What They're Looking For.
Must Have
Fluent in local market language, professional working proficiency in English, Able to build credibility at all levels, commercial instinct, understanding of what drives sales performance, Organised, self-starting, comfortable with ambiguity in a fast-changing environment, Comfortable balancing strategic priorities with day-to-day execution
Nice to Have
Preferable experience of working in a heavily regulated environment, Valid driving license
What You'll Do.
Act as day-to-day owner of performance execution
Manage weekly relationships with partners
Deliver for the partner and support needs
Report on data internally and externally
Understand data and form compelling story
Use analytical skills to understand business trends
Identify opportunities and address them
Influence change in internal and partner meetings
Own account and projects
Ensure stakeholders meet deadlines
Deliver work and not allow obstacles
Ensure operational excellence of account
Report on performance with Ops team
Ensure best service to customer
Identify big projects to move needle
Create project plan and own delivery
Set projects live and measure success
Think long-term and identify strategic projects
Build and maintain impactful relationships
Drive performance of sales and cancellations
Take proactive steps to drive growth
Reverse challenging performance
Contribute to internal discussions
Identify challenges and shape solutions
Influence how insurance is prioritised
Position insurance through targeted activity
activate and execute events
Inspire frontline teams and boost performance
Represent SquareTrade within territory
Attend relevant partner meetings
Champion a compliance culture
Ensure compliant sales behaviour
Monitor training completion
Evaluate compliance MI scores
Oversee adherence to regulatory requirements
Use feedback to create recommendations
Improve operational and commercial performance
Collaborate with Legal and Compliance
Translate regulation into pragmatic approaches
Coordinate product launches
Support rollout and execution of campaigns
Conduct competitor mystery shopping
Act as primary point of escalation
Resolve operational challenges
and create actionable insight
Feedback retail and competitor insight
Share recommendations to improve programme
Analyse post-launch performance
Provide actionable insights for campaigns
Share knowledge and best practice
How You'll Work.
Team & Collaboration
Work with the Ops team (CS, CX and Supply Chain); Actively contribute to internal discussions; Shape collaborative solutions within SquareTrade; Work with SquareTrade HQ and partner leadership; Collaborate with Legal and Compliance; Share recommendations collaboratively across Account Management, Marketing, and Compliance; Share knowledge and best practice across Partnerships and with wider SquareTrade teams
Communication Scope
surfacing market insight; shaping future propositions; compelling story that appeals to the audience they are presenting to; influencing internal stakeholders
Process & Methodology
Own the planning and execution of SquareTrade’s programme, Create a project plan, own their delivery, set them live and measure success, Coordinate product launches, Support the rollout and execution of incentive campaigns and activations, Act as the primary point of escalation for operational challenges related to programme rollouts
Full Job Description
SquareTrade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry. We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan. We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same-day services via local and on-site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products. We are looking for a commercially minded Growth Manager to drive programme performance across one of our core European markets. This role is about shaping how our programme is executed in the market: influencing partner stakeholders, diagnosing problems, and improving performance through the strength of your relationships and market knowledge. This candidate will be based in-market, reporting into the Account Manager based in SquareTrade HQ London. You’ll be the face of SquareTrade in the market and the voice of the market within SquareTrade, credible at all levels, from HQ to Stores. You’ll be part relationship-builder, part performance-driver, and part problem-solver. You’ll own the planning and execution of SquareTrade’s programme in the market and act as a key feedback loop for our central teams in HQ, and you’ll need to influence
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