Wise
Finance / FinServ
GrowOperationsSystemExpert
Neural analysis suggests this role is
optimal for mid candidates.
“Grow Operations System Expert at Wise. Skills: Subject Matter Expert (SME) for Financial Rails, high-complexity problem-solving, proactive process innovation, automation, knowledge transfer, strategic project support. Enhance existing products. Build foundational infrastructure for Wise's future investment solutions”
What You'll Achieve.
Enhance existing products; Build foundational infrastructure for Wise's future investment solutions; Significantly reduce engineering/analytics dependency; Minimise operational waste; Elevating the entire team's technical and process understanding; Driving a culture of preparedness and ownership; Demonstrating clear and measurable impact; Making tangible improvements to a product or service; Achieving targets and goals
Industry & Context.
High-complexity problem-solving; Proactively identify the root-cause for operational issues (vs. addressing the symptom) and actively work on addressing them at the source; Clearly articulate, simplify, and scope complex problems, following through to completion; Adept at identifying gaps and proactively solving new issues independently
What They're Looking For.
Must Have
Eligible to work in Tallinn
What You'll Do.
Enhance existing products
Build foundational infrastructure for Wise's future investment solutions
Provide company-level support
Scaling team's capabilities through automation
and strategic project support
Owning optimising Knowledge Bases
and Incidents Manuals
Proactively identify the root-cause for operational issues
Minimise operational waste
Identifying automation opportunities
Providing high-value feedback on tooling and systems
Supporting onboarding new joiners
Helping existing team members grow domain expertise
Handling incidents within the domain
How You'll Work.
Team & Collaboration
Acting in partnership with Product Specialists as the POC and SME in your specialized domain for discovery and project implementations across Grow Squad stakeholders (Operations, Engineering, Compliance, Risk) and other key teams (Finance, Payment Operations, Treasury); Translating complex operational realities into clear requirements for product and engineering teams; Formally and informally sharing subject-matter-expertise; Actively coaching the team to level-up on incident handling across all severity levels
Communication Scope
Clearly articulate, simplify, and scope complex problems; Communicate effectively with different levels of stakeholders, from senior leadership to specialist level, tailoring your message for the right audience
Process & Methodology
Successfully delivered mid-sized projects involving cross-functional teams, Demonstrating clear and measurable impact, Making tangible improvements to a product or service, Scoping new projects
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). We are looking for a System Expert to join the Grow (Assets) Operations team to enhance existing products and build the foundational infrastructure for Wise's future investment solutions in Tallinn. The Role: As a System Expert in Grow Operations, you’re recognized as the go-to consultant and Subject Matter Expert (SME) for all-things Financial Rails in the Grow Squad and all cross-functional partners. This role utilizes deep domain expertise to provide company-level support, focusing on high-complexity problem-solving and proactive process innovation. System Experts are pivotal in scaling the team's capabilities through automation, knowledge transfer, and strategic project support. We’re looking for an operational expert on the end-to-end flow of money and e-money, specializing in bank integrations, payment rails and networks (including migrations). Your Mission: Wise Assets is one of our fastest-growing products, already live in the UK, EU, Singapore, Australia, and Brazil. In this role, you will elevate that mission by acting as the go-to consultant for how external financial infrastructures impact our investment products. Key Responsibilities: * Project & Stakeholder Management: Acting in partnership with Product Specialists as the POC and SME in your specialized domain for discovery and project implementations across Grow Squad stakeholders (Operations, Engineering, Compliance, Risk) and other key teams (Fi
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