GroupProductManager,DigitalLending

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. Forward Financing is a financial technology company headquartered in Boston, MA with an operational hub in the Dominican Republic, a satellite office in Salt Lake City, Utah and a growing team in Canada. Forward is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. We are seeking a Group Product Manager, Digital Lending, to own the end-to-end customer and broker (ISO) digital experience. You will lead the strategy and execution for all customer-facing touchpoints—from marketing sites to funding portals—turning complex underwriting and payment capabilities into fast, transparent, and AI-powered personalized user experiences. In this role you will own: - Product Strategy & Funnel Optimization - Own the Portfolio: Set the vision, strategy, and roadmap for the marketing site, application flows, customer portal, and ISO/broker portal. - Drive the Funnel: Optimize the origination funnel end-to-end (from first visit to funded deal) to materially improve pull-through and conversion rates. - Treat Brokers as Customers: Govern the ISO digital experience (submissions, payouts, deal status) with the same rigor as the small-business-owner experience. - AI Integration & Execution - Ship AI-Native Experiences: Deeply embed AI into the product (e.g., chat bot