Stepful
Healthcare
GroupOperationsManager,SurgicalServices
Neural analysis suggests this role is
optimal for Manager candidates.
“Group Operations Manager, Surgical Services at Stepful. Skills: Operations management, Program delivery, Stakeholder management. Own Surgical Tech enterprise program. Manage program onboarding”
Industry & Context.
Resolve friction
What They're Looking For.
Must Have
7+ years operations, program management, or consulting experience, Significant B2B or enterprise focus, Demonstrated experience building playbooks or standardized operating procedures, Experience managing and developing a team
Nice to Have
Experience in healthcare workforce, clinical training, or allied health programs, Worked in a high-growth startup scaling an enterprise business, MBA or equivalent analytical background
What You'll Do.
Own Surgical Tech enterprise program
Manage program onboarding
Manage program delivery
Manage partner reporting
Manage renewal readiness
Build enterprise playbooks
Design operational blueprints
Manage enterprise relationships
Serve as senior point of contact
Understand partner workforce goals
Anticipate partner concerns
Align internal stakeholders
Resolve internal friction
Develop operations team
How You'll Work.
Team & Collaboration
Customer Success; Solutions Architecture; Learning; Product & Engineering
Communication Scope
Client-facing settings
Process & Methodology
Program management
Full Job Description
About Stepful: Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—regardless of background or circumstance—launch high-demand healthcare careers. In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT https://www.stepful.com/post/stepful-announces-series-b. We were named the #1 EdTech company in the U.S. by TIME for 2025 https://www.stepful.com/post/stepful-named-1-edtech-company-in-us-top-10-globally-times-2025-list. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them most Our values: We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values: - Care first: We do whatever it takes for our students to succeed. - Learn quickly: We test, learn with data, and iterate. - Build together: We win when we rely on each other. - Own it: We show up, take initiative, and show pride. THE OPPORTUNITY Stepful is expanding into new allied healthcare programs, and Surgical Technology is one of our most strategic bets. We're building the enterprise infrastructure to deliver this program at scale — to health systems and employer partners who are counting on us to get it right. As Group Operations Manager, Surgical Services, you'll own the end-to-end operational success of our enterprise Surgical Tech program. That means building the playbooks our partners rely on, managing the relationshi
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