WNS Global Services
Financial Services
GroupManager-FNA
Neural analysis suggests this role is
optimal for mid candidates.
“Group Manager - FNA at WNS Global Services. Skills: F&A processes, People management, Process management, Stakeholder management. Meet all Finance and Operations measures. Drive process improvement”
What You'll Achieve.
Keep attrition below target
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
Experience in managing big F&A teams, Demonstrated leadership skills, High performance, High level of accuracy, Analytical skills, Project planning, Handling calls with stakeholders for project implementation, Attention to details
What You'll Do.
Meet all Finance and Operations measures
Drive process improvement
Manage end to end F&A processes
Manage external and internal customer expectations
Deliver on promises to clients
Deliver processes as per client SLA’s
React to CSAT comments
Recommend solutions to exceed client’s expectations
Mentor direct reports
Define development needs
Promote rewards and recognition programs
Invest in opportunities to better serve clients
How You'll Work.
Team & Collaboration
Calls with stakeholders
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project planning
Full Job Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. * Work towards meeting all Finance and Operations measures. * Strong process improvement drivePeople , Process and Stakeholder management• Manage end to end F&A processes for defined projects and assigned territories. * Manage external and internal customer expectations. * Delivers on promises to clients, even if unrelated to SLA’s. * Delivers processes as per client SLA’s. * Actively reacts to CSAT comments and recommends the solutions to exceed client’s expectations. * Manage attrition (keep below target). * Mentoring direct reports in terms of their day-to-day tasks and career path (incl. defining their development needs). * Promotes rewards and recognition programs linked to values and specific business objectives. * Invests in opportunities to better serve clients and delivering solutions, not just meeting SLA’s ## Qualifications * Experience in managing big F&A teamsDemonstrated leadership skills and high performance * Good verbal and written communication skills• High level of accuracy and analytical skills * Project planning and handling calls with stakeholders for project implementation * Attention to details
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