WNS Global Services
Outsourcing/Offshoring
GroupManager-EIT
Neural analysis suggests this role is
optimal for mid candidates.
“Group Manager - EIT at WNS Global Services. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Project governance, Service Levels, IT Asset Management, Team Management, Vendor Coordination, ITSM. Project governance for all deliverables. Ensure Service Levels are consistently met with continuous improvement”
What You'll Achieve.
Ensure Service Levels are consistently met; Improve Quality of Service; maintain SLA metrics; optimize sizing of resources with zero impact to SLA; Delivering 98% complinace ration for EPO, DLP, SCCM & OS build; Ensuring the Service Levels Agreements are consistently met
Industry & Context.
corrective actions; gap analysis
What They're Looking For.
Must Have
Any degree
What You'll Do.
Project governance for all deliverables
Ensure Service Levels are consistently met with continuous improvement
Daily monitoring of tickets across locations
Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups – Ramp down
Pro Active - IT Asset Inventory management
Ensure right skill resource availability across locations
Structured engagements for continuous improvement
Regular team engagement (Weekly / Monthly) to understand their pain areas & action accordingly
Regular engagement with customer (Weekly / Monthly) to understand their requirements and align accordingly
Highlighting risk & mitigation plan on resource front to internal management to ensure uninterrupted support
Improve Quality of Service through automation and by enhancing the teams technical & presentational skills
To facilitate & conduct regular trainings for the deployed resources to improve their skills & overall approach to support program efficiency
Define & track individual performance parameters to maintain SLA metrics
To conduct regular audits on the internal process adherence
perform gap analysis and take appropriate steps wherever necessary
Ensuring optimize sizing of resources with zero impact to SLA
Data Analysis with right vision & corrective actions
reporting the same to customer management
Should be able to Handle HR / Administrative / Statuary Compliances for Deployed resources
Ensuring Readiness of required data & compliances to meet the Audit requirements
Fulfillment of ADHOC Project requirements
Supervising IT Operations
Infrastructure Management
Vendor Coordination & ITSM
Fulfillment of ADHOC Project requirements
Ensuring the Service Levels Agreements are consistently met with continuous improvement
Daily monitoring & reviewing of tickets across multiple processes
Daily & Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups – Ramp down
Managing & Maintaining IT Asset Inventory through GAMS Database with 98% accuracy
Delivering 98% complinace ration for EPO
Structured engagements for continuous improvement
Regular team engagement (Daily / Weekly / Monthly) to discuss team performance & their concerns
Regular engagement call discussion with customer (Weekly / Monthly) to understand their requirements and align accordingly
Highlighting risk & mitigation plan on resource front to internal management to ensure uninterrupted support
Facilitating & conducting regular trainings for the deployed resources to improve their skills & overall approach to support program efficiency
Define & track individual performance parameters to maintain SLA metrics
Conducting regular audits on the internal process adherence
perform gap analysis and take appropriate steps wherever necessary
Data Analysis with right vision & corrective actions
reporting the same to customer management
Working closely with other IT Teams in ensuring better experience to clients on various process (including on boarding & off boarding)
How You'll Work.
Team & Collaboration
cross-functional coordination; Weekly calls with location SPOCs; Regular team engagement; Regular engagement with customer; Working closely with other IT Teams
Communication Scope
presentational skills
Process & Methodology
Project governance for all deliverables, Fulfillment of ADHOC Project requirements
Full Job Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Project governance for all deliverables.Ensure Service Levels are consistently met with continuous improvement.Daily monitoring of tickets across locations.Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups – Ramp down.Pro Active - IT Asset Inventory management, EPO Compliance, SCCM Compliance.Ensure right skill resource availability across locations.Structured engagements for continuous improvement.Regular team engagement (Weekly / Monthly) to understand their pain areas & action accordingly.Regular engagement with customer (Weekly / Monthly) to understand their requirements and align accordingly.Highlighting risk & mitigation plan on resource front to internal management to ensure uninterrupted support.Improve Quality of Service through automation and by enhancing the teams technical & presentational skills.To facilitate & conduct regular trainings for the deployed resources to improve their skills & overall approach to support program efficiency.Define & track individual performance parameters to maintain SLA metrics.To conduct regular audits on the internal process adherence, perform gap anal
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