ADCI
Technology
GroupManager,CXQO,JustWalkOutTechnology
“Group Manager, CXQO, Just Walk Out Technology at ADCI. Skills: People management, Site management, Process improvement. Lead and manage a team. Ensure delivery of staffing levels”
What You'll Achieve.
Achieve performance goals; Improve competitive position; Improve profitability
Industry & Context.
Analytical tools; Dive deep into metrics
Travel as appropriate, Relocate as appropriate
What They're Looking For.
Must Have
Bachelor's degree or 5+ years operations/people management, 3+ years managing managers, Experience hiring and developing talent, Experience with analytical tools, Ability to dive deep into metrics and reporting, Work flexible schedules/shifts/areas, Can travel and relocate
Nice to Have
Master's degree or MBA, Experience working with stakeholders, Experience working with changing priorities, Experience delivering results for large initiatives, Experience influencing at executive level
What You'll Do.
Lead and manage a team
Ensure delivery of staffing levels
Ensure high quality and productivity
Carry out supervisory responsibilities
Reward and develop employees
Resolve conflicts effectively
Partner and build relationships
Participate in improvement projects
Manage career growth and development
Drive focus on Core Values
Drive focus on Leadership Principles
Be accountable for site results
Drive process improvements
Motivate others to meet deadlines
Maintain understanding of technical systems
or develop new processes
Measure and evaluate work processes
Utilize internal systems and procedures
Develop and achieve performance goals
Drive strategies and programs
Drive creation of schedules
Drive quality initiatives
Drive process change initiatives
Participate in business leadership meetings
Provide guidance and mentorship
Serve as a role model
How You'll Work.
Team & Collaboration
Build productive working relationships; Partner with direct reports; Partner with peers; Partner with leadership; Partner with other departments; Interaction with international teams; Build management depth
Communication Scope
Written communication; Verbal communication
Process & Methodology
Process improvement, Quality initiatives, Process change initiatives
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