Umdasch Group
Logistics
GroupLeaderCustomerService(d/w/m)
“Group Leader Customer Service (d/w/m) at Umdasch Group. Skills: Customer success, Team leadership. Lead a team of approx. 7 people. Act as competent contact person for international customers”
Industry & Context.
What They're Looking For.
Must Have
Relevant professional experience, Customer support experience, Experience in logistics, import/export, order processing, or sales support, Customer requirements understanding, Intercultural competence, Very good English skills, Hands-on mentality, Pro-activity, Independence, High communication strength, Good MS Office knowledge
Nice to Have
Experience in a leadership role
What You'll Do.
Lead a team of approx. 7 people
Act as competent contact person for international customers
Ensure team is up-to-date
Ensure internal knowledge transfer
Distribute tasks fairly within the team
Review current processes
Implement changes to processes
Ensure internal interfaces function well
Manage entire process from inquiry to delivery
Support customers in order processing
How You'll Work.
Team & Collaboration
Internal interfaces
Communication Scope
Customer communication
Applying for this Group Leader Customer Service (d/w/m) role?
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