Umdasch Group
Trading
GroupLeaderCustomerService(d/w/m)
“Group Leader Customer Service (d/w/m) at Umdasch Group. Skills: Customer support, Team leadership, Order processing. Lead a team of 7 people. Act as contact person for international customers”
Industry & Context.
What They're Looking For.
Must Have
Relevant professional experience, Customer support experience, Logistics experience, Import/Export experience, Order processing experience, Sales support experience, Very good English skills
Nice to Have
Leadership experience, Additional foreign language skills
What You'll Do.
Lead a team of 7 people
Act as contact person for international customers
Ensure team is up-to-date
Ensure internal knowledge transfer
Distribute tasks fairly within the team
Review current processes
Implement process changes
Ensure internal interfaces function well
Manage process from inquiry to delivery
Support customers in order processing
How You'll Work.
Team & Collaboration
Internal interfaces; International customers
Communication Scope
Communication strength
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