Barclays
Finance
GroupFinanceAI/MLandDataSME
“Group Finance - AI/ML and Data SME at Barclays. Skills: AI/ML, Data analysis, Cloud platforms, CI/CD pipelines, Generative AI technologies, Regulatory Reporting, Service Management. Monitor and maintain the bank’s critical technology infrastructure. Resolve complex technical issues”
What You'll Achieve.
Minimising disruption to operations; Improve the service to customers and stakeholders; Ensure optimal performance; Drive efficiency; Deliver robust, scalable, and secure solutions that support regulatory, operational, and strategic goals
Industry & Context.
Resolve more complex technical issues; Identify, prevent and address potential issues; Identify the root causes of hardware, software and network issues; Resolve problems by identifying and selecting solutions through the application of acquired technical experience; Make evaluative judgements based on the analysis of factual information, paying attention to detail
What They're Looking For.
Must Have
Understanding of Service Management and related deliveries, including Incident, Problem, Change, Service Transition, Resiliency, Capacity, and Cyber Security, Proven hands-on experience with Cloud platforms, CI/CD pipelines, Generative AI technologies, and monitoring/observability tools such as AppDynamics and ITRS, Proficiency in shell scripting, Functional knowledge of Finance Technology, Hands-on experience in automation, Experience in Regulatory Reporting, Working with Axiom platforms
Nice to Have
Experience with Claude code or similar AI-assisted development tools, Knowledge of Agentic AI, Hands-on experience designing or using autonomous agents, Understanding of infrastructure capabilities and underlying platform architecture
What You'll Do.
Monitor and maintain the bank’s critical technology infrastructure
Resolve complex technical issues
Provision of technical support for the service management function
Develop the support model and service offering
Execution of preventative maintenance tasks on hardware and software
Utilisation of monitoring tools/metrics to identify
prevent and address potential issues
Maintenance of a knowledge base
Analysis of system logs
error messages and user reports to identify root causes
Providing a resolution to issues by fixing or replacing faulty hardware components
reinstalling software
or applying configuration changes
monitoring enhancements
business continuity management
front office specific support and stakeholder management
Identification and remediation or raising of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate
Actively tune monitoring tools
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams; Partner with other functions and business areas; Act as contact point for stakeholders outside of the immediate function; Building a network of contacts outside team and external to the organisation
Communication Scope
Communicate complex / sensitive information
Process & Methodology
Change Management
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