Company
Reservations
GroupEventsAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Group Events Administrator. Skills: event coordination, guest communications, billing, cross-departmental relationships. Secure signed contracts and deposits. Edit and create group proposals”
What You'll Achieve.
support accurate event planning; seamless execution; high-quality guest experience; billing accuracy; timely final payment
Industry & Context.
problem-solving skills; critical thinking
Ability to work flexible hours, including evenings, weekends, and during peak event periods, Periodic outdoor exposure related to resort operations and events, Must be able to lift up to 30 lbs occasionally
What They're Looking For.
Must Have
High school diploma required, Familiarity with Microsoft Office including Word, Excel, and Outlook, written and verbal communication skills, clear, concise correspondence, Excellent interpersonal skills, customer service mindset, Highly organized, detail-oriented, time management abilities, multitasking abilities, critical thinking skills, problem-solving skills, Ability to anticipate needs, adapt to changing priorities, Professional demeanor, emotional intelligence, consistently positive attitude, Ability to work flexible hours, evenings, weekends, peak event periods, Comfortable working independently, collaboratively, fast-paced environment, Must be able to communicate clearly with guests, team members, and leaders, Requires sitting, standing, walking, bending, and moving throughout the workday, Periodic outdoor exposure related to resort operations and events, Must be able to lift up to 30 lbs occasionally
Nice to Have
College degree preferred
What You'll Do.
Secure signed contracts and deposits
Edit and create group proposals
Ensure payments and contracts meet deadlines
Gather and organize group reservation information
Address guest inquiries and complaints
Create banquet event orders
Coordinate billing allocations for groups
Order supplies and monitor department budget
Conduct guest orientations or site tours
Maintain and update groups calendar
Coordinate group dining events
Produce month-end and requested reports
Manage corporate and winter event requests
Audit folio statements
Ensure billing accuracy and timely payment
How You'll Work.
Team & Collaboration
Works closely with multiple resort departments; Manage and maintain positive cross-departmental relationships; Work closely with the Food & Beverage Events team; Comfortable working collaboratively
Communication Scope
written and verbal communication skills; clear, concise correspondence; communicate clearly with guests, team members, and leaders
Full Job Description
## Position Summary The Group Events Administrator provides administrative and operational support for the Groups and Reservations department, assisting with group proposals, contracts, deposits, billing, event coordination, and guest communications. This role works closely with multiple resort departments to support accurate event planning, seamless execution, and a high-quality guest experience ## Primary Duties and Responsibilities Secure signed contracts and deposits in a timely manner. Edit and create group proposals. Ensure initial and final payments, as well as contracts, meet all deadlines. Assist in gathering and organizing all necessary information related to group reservations, events, and tournaments, including room reservations, tee times, and dining arrangements. Assist in addressing guest inquiries and supporting the resolution of complaints under guidance. Create banquet event orders, or BEOs, for non-group events, including but not limited to cottage dining. Coordinate with Groups to ensure billing allocations are properly set for incoming groups. Manage and maintain positive cross-departmental relationships on behalf of the Groups department. Order supplies and monitor the budget for the Groups and Reservations department. Conduct professional and welcoming guest orientations or site tours as needed, providing information on resort facilities, amenities, services, and policies. Maintain and update the groups calendar to ensure accuracy. Work closely with the Food & Beverage Events team to coordinate group dining events. Assist in producing month-end and requested reports. Assist in managing corporate and winter event requests with our third-party consultant. Audit folio statements during and after events to ensure billing accuracy and timely final payment of master folio invoices. ## Qualifications High school diploma required. College degree preferred. Familiarity with Microsoft Office including Word, Excel, and Outlook. Strong written and verbal
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