Four Seasons
GroupandReservationSpecialist
“Group and Reservation Specialist at Four Seasons. Skills: Group reservations, Revenue management, Guest services. Process all group in system. Create group rate code”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Hospitality operations expertise, Proven leadership experience
What You'll Do.
Process all group in system
Create group rate code
Verify room block and rate information
Hard block suites or special room requests
Manage inventory as per group contract
Communicate all group activity
Provide group contact with room block report
Provide Accounting with rooming list
Communicate group activity to Director of Revenue Management
Maintain accurate inventory linked with GSC
Provide reservations and Front Desk Staff with rate
Ensure rate information is setup
Ensure advance deposit is setup
Ensure cancellation policy is setup
Provide Conference Service Manager with Special Attention information
Provide Conference Service Manager with VIP information
Answer phone inquiries
Handle reservations made at the hotel
Handle reservations through other channels
Handle guest complaints
Complete a room reservation
Code all reservations
Check for special requests
Hard block rooms for special requests
Inform Manager of VIP guests
Obtain arrival times for VIPs
Use Electronic Data Capture Machine
Recite hotel facilities information
Recite hotel hours of operation
Recite key personnel information
Recite special activities information
Contact guests or travel planners to clarify discrepancies
Reserve Hotel Restaurant
Assist with phone calls to hotel
Determine potential guest accommodation needs
Participate in problem solving situations
Utilize guest history program
Utilize computer system for reservations
Process Employee Comp requests
Handle Friends & Family requests
Process internal reservations
Process management reservations
Process reservations from Central Reservations Office
Process employee complimentary room requests
Process travel agent discount
Perform other tasks and projects as delegated
How You'll Work.
Team & Collaboration
Sales Managers; Conference Service Managers; Director of Revenue Management; Reservations Supervisor; Reservations Manager; Front Desk Staff; Accounting
Communication Scope
Phone inquiries
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