Freed
Healthcare
GroupAccountManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Group Account Manager at Freed. Skills: Customer Success, Account Management. Manage B2B customers. Expand customer base”
What You'll Achieve.
Deliver exceptional customer service
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
5-8 years managing customer accounts, Exceptional customer service toolkit, Manage medium to large accounts, Expand accounts systematically, High motivation, Self-direction, Sense of ownership, Accountability, Indefatigable spirit
Nice to Have
Experience in early-stage company, Familiarity with advanced technology, Familiarity with AI products, Experience in cross-functional environment, Experience in asynchronous working environment
What You'll Do.
Ensure delivery on promise
Troubleshoot user issues
Address technical questions
Maintain pulse on customer
Introduce new products
Lead customer management playbook
Analyze customer opportunities
Proactively reach out to customers
Identify expansion opportunities
Close expansion opportunities
Provide ongoing support
How You'll Work.
Team & Collaboration
Hybrid schedule teamwork; In-person collaboration; Cross-functional collaboration
Full Job Description
ABOUT FREED Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation. Since May of 2023, we have: - Acquired 26,000 paying and loving clinicians - Generated 70,000 patient notes daily and over 2 million monthly - Made thousands of clinicians happier https://love.getfreed.ai/b2xGQ1 With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win. With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way. ABOUT THE ROLE As Group Account Manager, you will be responsible for managing and expanding Freed’s growing base of B2B customers. Your portfolio will consist of medical groups of varying size and complexity that are currently subscribed to our core product. Some accounts will be at full capacity, most will not. Your job is to ensure we deliver on Freed’s promise: to be the most clinician friendly company in the world. You’ll be responsible for every aspect of the customer journey: onboarding and training new users, troubleshooting any user issues, addressing technical questions about new or existing features, maintaining a ‘pulse’ on the customer and all key champions from the account (eg, clinical directors, chief medical officers, heads of innovation, etc.), and introducing new products when the ti
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