Rottnest Express
tourism
Grounds&JettyHand
“Grounds & Jetty Hand at Rottnest Express. Skills: vessel support, day-to-day operations and organisation of the Northport and Shed, Fremantle grounds and jetties, customer service, operational safety and marine procedures. Providing vessel support to the on-water teams. Day-to-day operations and organisation of the Northport and Shed, Fremantle grounds and jetties”
What You'll Achieve.
ensuring a positive experience for our guests; ensuring operations schedules and objectives are met
Industry & Context.
Ability to trouble shoot challenges as they arise
physically demanding environment, Willing to work a wide range of hours over a 7 day roster, including public holidays, Drivers Licence and own transport required
What They're Looking For.
Must Have
Competent in Microsoft Office, Ability to work well in a busy and physically demanding environment with a positive attitude towards your team and customers, Customer Service, focus with ability to anticipate customer needs and use initiative, Be able to effectively communicate with all customers and team members, Have a reliable, flexible and honest approach to work, Willing to work a wide range of hours over a 7 day roster, including public holidays, Drivers Licence and own transport required
Nice to Have
Excel is desirable
What You'll Do.
Providing vessel support to the on-water teams
Day-to-day operations and organisation of the Northport and Shed
Fremantle grounds and jetties
Assisting with the loading and unloading of bicycles and luggage onto and off of the vessels
Delivering on shore vessel support through jetty setup
guest queue management and vessel berthing/departure procedures
Assist guests with their luggage
while providing exceptional customer service and ensuring their safety and comfort
Coordination of bike fleet
ensuring adequate numbers are available to suit operational requirements
Ensure bikes and special equipment are loaded on each vessel as per bookings and operational requirements
Provide support to on-water team and overall operation to ensure operations schedules and objectives are met
Adhering to REX operational safety and marine procedures and protocols
How You'll Work.
Team & Collaboration
Providing vessel support to the on-water teams; Provide support to on-water team and overall operation; Ability to work well in a busy and physically demanding environment with a positive attitude towards your team and customers; Be able to effectively communicate with all customers and team members
Communication Scope
Be able to effectively communicate with all customers and team members
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