Ninja
Retail
GroundOperationsTeamMember
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Ground Operations Team Member at Ninja. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Visit stores and schedule and conduct daily visits to monitor the performance of stores and collection points associated with captains. Ensure that newly onboarded captains are effectively trained in accordance with Ninja’s operational standards”
What You'll Achieve.
ensuring smooth daily operations; making sure all operational standards are being met; keeping everything running efficiently; ensuring top-quality performance across all locations; ensuring captains meet delivery timelines; adhering to dress code standards; following reporting protocols
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
High school diploma or equivalent, Basic understanding of logistics and ground handling operations, Basic computer literacy and experience with Microsoft Office or logistics software, communication and problem-solving skills, Ability to work in a fast-paced environment and adapt to changing priorities, Experience in coordinating with drivers/captains and ensuring compliance with SOPs, Knowledge of safety and security protocols in a logistics or aviation environment
Nice to Have
Diploma or certification in logistics, supply chain, or related field
What You'll Do.
Visit stores and schedule and conduct daily visits to monitor the performance of stores and collection points associated with captains
Ensure that newly onboarded captains are effectively trained in accordance with Ninja’s operational standards
Regularly inspect the captain waiting area/workspace to ensure compliance with safety and quality standards
Monitor and improve captain performance with a focus on key operational areas such as on-time delivery
accurate form submission
and proper issue escalation to ground supervisors
Record captain performance based on trip completion and track achievement of daily delivery goals
area of improvement of the delivery journey to the responsible party
Reporting all captains issues
How You'll Work.
Team & Collaboration
cross-functional coordination; coordinating with drivers/captains
Communication Scope
communication skills
Full Job Description
**Join Our Team as a Ground Operations Team Member!** Are you passionate about fieldwork and ensuring smooth daily operations? We’re looking for a **Ground Operations Team Member** to join our dynamic team! In this role, you’ll be out in the field, visiting branches, checking in on captains, and making sure all operational standards are being met. You’ll play a key part in keeping everything running efficiently and ensuring top-quality performance across all locations **Key Responsibilities:** * Visited Stores & Schedule and conduct daily visits to monitor the performance of stores and collection points associated with captains * Captains Training & Ensure that newly onboarded captains are effectively trained in accordance with Ninja’s operational standards. * Captain Room Audit & Regularly inspect the captain waiting area/workspace to ensure compliance with safety and quality standards. * Captain Performance and overall issues & Monitoring and improving captain performance with a focus on key operational areas such as on-time delivery, uniform compliance, accurate form submission, and proper issue escalation to ground supervisors. Ensuring captains meet delivery timelines, adhere to dress code standards, and follow reporting protocols is essential for maintaining service quality and operational efficiency. * Ground Trips with captain & Record captain performance based on trip completion and track achievement of daily delivery goals, and to report issues, area of improvement of the delivery journey to the responsible party. * Captains Overall Issues & Reporting all captains issues **Requirements** * High school diploma or equivalent. * Diploma or certification in logistics, supply chain, or related field (preferred) * Basic understanding of logistics and ground handling operations * Basic computer literacy and experience with Microsoft Office or logistics software * Strong communication and problem-solving skills * Ability to work in a fast-paced environment and ada
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