Inatai Foundation
Non-Profit
GrantOperationsSystemsAnalyst
“Grant Operations Systems Analyst at Inatai Foundation. Skills: Salesforce Administration, System Integration, Process Improvement. Administer Salesforce platform. Support end-users with business processes”
Industry & Context.
Identify problems; Diagnose problems; Resolve problems; Troubleshoot malfunctions; Bug management
Periodic early morning hours, Periodic evening hours, Periodic weekend hours, Statewide travel, Regional travel, 20-25% travel
What They're Looking For.
Must Have
80 internal users support, 1000 external users support, Salesforce administration, Salesforce support, Salesforce enhancements, System objects building, System objects maintenance, System connectors building, System connectors maintenance, System fields building, System fields maintenance, Dashboards building, Dashboards maintenance, List views building, List views maintenance, Workflows building, Workflows maintenance, Reports building, Reports maintenance, Regular system testing, Deployment of releases, Database needs met, Grantee portal needs met, Identify business processes, Document business processes, Identify system requirements, Document system requirements, Identify system features, Document system features, Salesforce training delivery, Salesforce ongoing learning delivery, Salesforce system expansion, Salesforce system maintenance, System integrations expansion, System integrations maintenance, Grantmaking processes support, Communications support, Operations management support, Events management support, CRM data support, CRM information support, Salesforce system refinement, Grantmaking process refinement, Support end-users, Diagnose Salesforce problems, Resolve Salesforce problems, Salesforce configuration maintenance, Salesforce workflow maintenance, Salesforce process maintenance, Salesforce integration maintenance, Test system updates, Undertake vendor release testing, Maintain portal usability, Improve portal usability, Manage bugs, Troubleshoot system malfunctions, Submit helpdesk tickets, Track ticket resolution, Liaise with software vendors, Implement vendor enhancements, Implement vendor bug fixes, Implement platform integrations, Maintain platform integrations, Develop system documentation, Maintain system documentation, Setup users, Maintain users, Setup security settings, Maintain security settings, Setup profiles, Maintain profiles, Setup permission sets, Maintain permission sets, Support for new technologies, Occasional meetings outside core hours, Occasional events outside core hours, Travel throughout Washington, Engage with communities
Nice to Have
Indigenous language proficiency, Advanced language proficiency
What You'll Do.
Administer Salesforce platform
Support end-users with business processes
Identify Salesforce problems
Diagnose Salesforce problems
Resolve Salesforce problems
Perform Salesforce maintenance
Coordinate system updates testing
Undertake vendor release testing
Maintain portal usability
Improve portal usability
Troubleshoot system malfunctions
Submit helpdesk tickets
Track items through resolution
Liaise with software vendors
Implement vendor enhancements
Implement vendor bug fixes
Implement platform integrations
Maintain platform integrations
Develop system documentation
Maintain system documentation
Setup security settings
Maintain security settings
Setup permission sets
Maintain permission sets
Partner with other teams
Ensure database meets needs
Ensure grantee portal meets needs
Identify updated business processes
Document updated business processes
Identify additional system requirements
Document additional system requirements
Identify additional system features
Document additional system features
Lead Salesforce training
Conduct Salesforce training
Provide ongoing Salesforce learning
Expand Salesforce use
Maintain Salesforce use
Expand system integrations
Maintain system integrations
Support grantmaking processes
Support communications
Support operations management
Support events management
Support CRM information
Collaborate across multiple teams
Contribute to culture of service
Refine Salesforce system
Refine grantmaking process
How You'll Work.
Team & Collaboration
Partner with other teams; Collaborate across teams
Communication Scope
User training; System documentation
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