GraduateAI&CXEngineer

Datacom are investing in the future—building capability in **AI, automation, and customer experience**. This role is your chance to be part of that journey from day one, developing skills that are in **high demand across the tech industry**. As a Graduate AI & CX (Customer Experience) Engineer, you’ll work on real-world solutions that power conversational AI, integrate systems, and improve how organisations connect with their customers. You’ll gain hands-on experience with emerging technologies including **LLMs, APIs, and automation tools** —while being supported to grow into a **CX & AI Engineer**. **What you’ll be doing** You’ll be involved in a mix of technical delivery, AI development, and problem solving, including: **Technical Build & Integration:** * Build visual workflow and routing solutions * Connect systems via APIs and map data between platforms * Develop serverless functions using JavaScript/Node.js or Python **Conversational AI & Prompt Engineering:** * Design and refine conversational flows for virtual agents in a CX (Customer Experience) environment. * Train intent models and support natural language understanding (NLU) * Create and optimise prompts for AI-driven experiences * Ingest and structure knowledge base content for AI Agent use **Testing & Optimisation: ** * Conduct functional and integration testing * Troubleshoot issues and continuously improve solutions **What we’re looking for** Bachelor’s degree in: * Computer Science * Information Technology / Software Engineering * Data Science or Artificial Intelligence **Technical Skills (or exposure to)** * APIs (REST, webhooks, JSON) * JavaScript/Node.js or Python * Front-end fundamentals (React/JavaScript) * Basic understanding of NLP concepts * Interest in prompt engineering and AI/LLM tools **Key strengths** * Ability to **translate technical concepts into simple, clear language** * Strong troubleshooting skills with a calm, structured approach * Empathy for end users and a passion for great ex