Grab
Superapp
GrabMartCommercialManager
“GrabMart Commercial Manager at Grab. Skills: Account Management, Category Growth, Commercial Leadership, Stakeholder Management. Lead and coach Account Management team. Ensure best-in-class merchant operations”
What You'll Achieve.
Grow GMV; Increase category assortment; Improve merchant performance; Deliver superior consumer experience; Diversify GrabMart's revenue mix; Increase order frequency; Increase basket size; Strengthen competitive differentiation; Hit targets
Industry & Context.
Use performance data and market insights to identify new business opportunities, pricing levers and promotional tactics to improve unit economics
Work onsite at Grab office, Mapletree Business Centre
What They're Looking For.
Must Have
8+ years in e-commerce, marketplaces or digital retail with business development and commercial management proven track record scaling categories or merchant ecosystems, Demonstrable experience and established relationship in category development for Health & Beauty, Fashion, Home Living, or related retail categories (brands, distributors, wholesalers), Experience managing and developing account management or commercial teams, with a bias for coaching and performance management, Proven ability to lead cross-functional projects and influence senior stakeholders across Product, Ops, Marketing and Partnerships, commercial acumen — able to build business cases, set pricing and promotional strategies, and balance short-term performance with long-term strategic growth, Comfortable working with data and analytics to define KPIs, run experiments and make evidence-based decisions, Excellent written and verbal communication skills in presentation skills for internal and external stakeholders
Nice to Have
MBA or equivalent is a plus
What You'll Do.
Lead and coach Account Management team
Ensure best-in-class merchant operations
Define category growth strategies
Execute strategies through assortment planning
Own and run cross-functional projects
Align priorities with Product
Build and maintain merchant relationships
Monitor category and merchant OKRs
Iterate commercial levers to hit targets
Drive stakeholder alignment
Present business cases
performance reviews and forecasts
Identify new business opportunities
Improve unit economics
How You'll Work.
Team & Collaboration
Work closely with Product, Legal, Marketing, Operations and Analytics; Drive stakeholder alignment and present to senior leadership
Communication Scope
Excellent written and verbal communication skills; Presentation skills for internal and external stakeholders
Process & Methodology
Own and run cross-functional projects (product launches, marketplace features, merchant tools, pilot programs) from scoping to rollout and measurement, Proven ability to lead cross-functional projects
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