GPCGlobalComplianceAssuranceLead

Ensuring the GPC - Global Patient Care Organization has the highest quality standards and remains compliant at all times.

Leading and managing a team of GPC Compliance Assurance Leads

Compliance Assurance Specialists and PRI & Case Monitoring Specialists.

Ensuring Roche and partners' products and solutions meet global regulations

and expectations by overseeing the monitoring

and timely reporting on the quality of interactions.

Maintaining an effective quality management system and governance

and continually improve the governance to meet evolving business and compliance needs.

Implementing a common quality framework across the GPC Hubs.

Analyzing results regularly

conceiving corrective and preventive measures in case of findings

and collaborating in the design of training concepts to overcome identified knowledge gaps.

Ensuring the GPC Organization complies with regulatory requirements and corporate standards.

Communicating significant quality

or regulatory issues and risks that may impact operations or regulatory compliance to local

regional or global management.

and conduct of audits

ensuring the GPC Organization operates in an “inspection ready” manner and that audit measures are strictly implemented.

Effectively lead and develop a team of GPC Compliance Assurance Leads

Specialists and PRI & Case Monitoring Specialists.

and continuously improve the Global Compliance Governance Model and related monitoring standards.

Accountable for the end-to-end audit process

including preparation work

managing the audit schedule

and ensuring the timely implementation of audit-related measures.

Implement and follow up on measures to continuously maintain or optimize the overall compliance of GPC in the processing and documentation of customer concerns.

Act as a contact person and expert with the different interfaces for all quality and compliance topics

proactively and in an advisory manner.

Main responsible for auditing and analyzing the compliance levels of the cases handled by GPC Advisors.

Close collaboration with global safety and post-market quality teams to ensure end-to-end compliance in the complaint handling process.

Foster a culture of excellence

and collaboration while driving team and individual performance.

Cultivate an inspiring team environment that promotes diversity

overcoming the challenges of a multi-location setup.

Ensure the team delivers exceptional service while optimizing efficiency and effectiveness through continuous improvement.

Drive the talent acquisition and hiring process

focusing on retaining top talent and maintaining a positive work environment.

Provide proactive feedback and coaching to team members

managing performance and contributing to succession planning and talent management.