PYLON
B2B Post Sales SaaS
GMEMEA
Neural analysis suggests this role is
optimal for Senior candidates.
“GM EMEA at PYLON. Skills: Closing EMEA deals, Hiring and managing GTM teams, Building an EMEA office from scratch. Own the EMEA pipeline and revenue targets. Carry a personal quota and close deals yourself”
What You'll Achieve.
Own the EMEA pipeline and revenue targets; Build the first EMEA AEs, CSMs, and support engineers; Establish the London office; Prove the EMEA sales motion
Industry & Context.
Based in London and willing to work in-person
What They're Looking For.
Must Have
5–10+ years selling B2B SaaS in EMEA, personally closed deals, understand how European procurement actually works, Built a team from scratch, hired, managed, and developed GTM, An existing network in the UKEA tech ecosystem you can actually activate, for both pipeline and recruiting, Comfortable doing everything from booking office space to running an enterprise QBR in the same week, Based in London and willing to work in-person
Nice to Have
Experience at a US company expanding into EMEA
What You'll Do.
Own the EMEA pipeline and revenue targets
Carry a personal quota and close deals yourself
Hire and manage the first EMEA AEs
and support engineers
Adapt Pylon's sales playbooks for European buyers
Set up the London office
Own local employment setup
Own vendor relationships
Own the office budget
Be the voice of EMEA back to SF
Partner with product on localization and compliance needs
How You'll Work.
Team & Collaboration
Partner with product on localization and compliance needs
Full Job Description
AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1300+ companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List https://www.enterprisetech30.com/. Company - Series B, $51M raised - Backed by a16z, BCV, General Catalyst, Y Combinator - 100+ employees - Offices in San Francisco, NYC, and London (soon!) The Role We're opening a London office and need the person who's going to build it. Someone who can personally close EMEA deals and hire the team around them — who's done both before and wants to do it again, or is ready to take on the challenge. What You'll Do - Own the EMEA pipeline and revenue targets. Carry a personal quota and close deals yourself. This is a player-coach role — you are not delegating selling while the team gets built. - Hire and manage the first EMEA AEs, CSMs, and support engineers for timezone coverage. You are building the org from scratch, which means you are also recruiting. - Adapt Pylon's sales playbooks for European buyers — procurement cycles, GDPR sensitivity, and how selling to support and CX leaders differs in EMEA. - Set up the London office. Start with co-working, then move into dedicated space as the team grows. Own local employment setup (EOR initially), vendor relationships, and the office budget. - Be the voice of EMEA back to SF — relay product feedback, competitive intel, and regional feature requests. - Partner with product on localization and compliance needs — data residency, GDPR, and whatever else European buyers ask for. Why Now We've proven the model in North America. The next phase is international expans
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