Jll
GlobalWorkplaceAccessibilityandInclusion(WAI)ProgramManager
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“Global Workplace Accessibility and Inclusion (WAI) Program Manager at Jll. Skills: Workplace accessibility, Inclusion programs, Program management, Cross-functional coordination. Serve as single-threaded coordinator for WAI Programs. Partner with WAI Sr. Program Manager and cross-functional”
What You'll Achieve.
Drive progress toward WAI program timelines; Drive progress toward WAI KPIs; Drive progress toward WAI milestones
Industry & Context.
Data-driven decision making; Informed judgment
What They're Looking For.
Must Have
5+ years in workplace design, 5+ years in facilities management, 5+ years in accessibility, Demonstrated success driving improvements, Experience developing design standards, Experience working with design guidelines, Program management skills, Planning skills, KPI management skills, Ability to craft and maintain plans, Ability to track success metrics, Ability to continuously improve program delivery, Ability to navigate complex operational landscapes, Stakeholder engagement skills, Ability to build collaborative relationships, Skilled at facilitating meetings, Skilled at keeping work on track, Subject-matter experience in workplace accessibility, Subject-matter experience in universal design, Subject-matter experience in ADA compliance, Subject-matter experience in assistive technologies, Subject-matter experience in inclusive workplace programs, Subject-matter experience in design and construction review
Nice to Have
Background in universal design, Background in inclusive workplace programs, Project management experience in corporate real estate, Experience with design and construction documentation
What You'll Do.
Serve as single-threaded coordinator for WAI Programs
Partner with WAI Sr. Program Manager and cross-functional
Drive accessibility audits
Drive workplace improvement initiatives
Develop WAI program documentation
Maintain WAI program documentation
Socialize WAI program documentation
Maintain WAI policies
Socialize WAI policies
Develop WAI standards
Maintain WAI standards
Socialize WAI standards
Socialize WAI tooling
Facilitate accommodation delivery processes
Build internal tracker for operational planning
Build internal tracker for budget tracking
Build internal tracker for program agenda
Schedule team meetings
Facilitate team meetings
Document team meetings
Schedule working sessions
Facilitate working sessions
Document working sessions
Schedule stakeholder calls
Facilitate stakeholder calls
Document stakeholder calls
Integrate WAI standards into new construction
Integrate WAI standards into tenant improvements
Integrate WAI standards into workplace design workflows
Support cross-functional pilots
Support scale-up initiatives
Support product testing
Support volunteer coordination
Support Go/Pivot/No-Go decision support
Generate program updates for business review
Generate program updates for stakeholder engagement
Coordinate reviews of WAI policies
Coordinate updates to WAI policies
Coordinate reviews of WAI SOPs
Coordinate updates to WAI SOPs
Process manage customer query intake
Address requests from GREF teams
Address requests from internal stakeholders
Ensure timely follow-through on requests
Drive progress toward WAI program timelines
Drive progress toward WAI KPIs
Drive progress toward WAI milestones
Craft plans for program delivery
Maintain plans for program delivery
Track success metrics for program delivery
Continuously improve program delivery
Navigate GREF's operational landscape
Make timely decisions
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal working group meetings; Cross-functional reviews; Vendors; Internal partners; Design teams; Construction teams
Process & Methodology
Program management, Planning, KPI management
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** As the Global Workplace Accessibility and Inclusion (WAI) Program Manager at JLL, you will serve as the single-threaded coordinator for Workplace Accessibility and Inclusion Programs within GREF's Environmental, Health & Safety and Impact (EHSI) function. You will be an experienced program manager with a background in workplace accessibility, facilities management, or inclusive design. You will partner with the WAI Sr. Program Manager and cross-functional teams, including GREF Operations, Moves Adds Changes (MAC), Occupancy Planning, Design Engineering & Sustainability (DSE), EHS, Meeting & Events, and People eXperiences and Technology (PxT), to drive WAI deliverables, including accessibility audits, design reviews, and workplace improvement initiatives across WAI's four workstreams: Standards integration, existing spaces adaptation, accommodation optimization, and Together at Amazon initiative with PxT. You will develop, maintain, and socialize WAI program documentation, policies, standards, and tooling across focus areas: physical accessibility, universal design, assistive technology, and inclusive workplace programs. You will facilitate GREF-led accommodation delivery processes in line with SLAs across current (U.S.) and emerging (Rest of the World) geographical locations while building and maintaining an internal tracker for WAI's operational planning, budget tracking, and progr
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