Marriott Vacations Worldwide
Hospitality
GlobalTechnology–FieldSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Global Technology – Field Support Analyst at Marriott Vacations Worldwide. Skills: Field Support, IT Support, Network Support, System Administration. Support property and IT objectives. Assist local properties with technology planning”
What You'll Achieve.
Support property and technology objectives; Ensure completion within set deadline; Ensure completion within budget; Resolve tickets within SLA; Provide monthly utilization reports; Ensure computer inventories accurate; Ensure telecoms inventories accurate; Increase organizational efficiency; Increase organizational productivity; Increase organizational quality; Increase organizational safety; Increase organizational cost-savings
Industry & Context.
Problem Solving; Troubleshoot technical problems; Root cause analysis
Infrequent out of hours work, Weekend work, Public Holiday work, Overnight work, Intermittent travel
What They're Looking For.
Must Have
2nd level support for Workstation, Site Server, UPS, Network, Telephone and PMS/POS systems support, Maintain Server/MDF and IDF rooms, Troubleshoot/repair technical problems, Respond to application and system error messages, Provide network communications support, Inspect, test, and diagnose computer equipment, Plan and coordinate IT equipment installations, Provide end-user support, Maintain accurate inventory of technological devices, Manage IT projects, Assist with yearly budgeting, Perform analysis, auditing, budgeting, forecasting, Manage programming, research, report generation, Solve standard/routine business requests, Responsible for own work, Contribute to department/unit budget, Act independently to improve skills, Regular onsite support, Assist with site level IT projects, Hold regular meetings with local site leadership, Attend daily stand up meetings, Maintain own schedule, Assist with local vendor support, Create and manage LSOP, Assist with local vendor contracts, Act as cover for associates, Local procurement of software and hardware, Document support matters and processes, Review and report adverse trends, Record, update, monitor incidents, Resolve incidents and service requests, Escalate and follow through to resolution, Remote assistance for international offices, Maintain up to date inventory of mobile devices, Administration of Guest HSIA & GRE systems, Perform asset audits, Ensure computer and telecoms asset inventories are accurate, Maintenance of accurate user records, Provide associate inductions, Ensure IT quick sheet is updated, Report work in progress weekly, Use proper equipment and PPE, Employ correct lifting procedures, Identify and correct unsafe work procedures, Protect privacy and security of guests, Maintain confidentiality of proprietary materials, Protect company tools, equipment, machines, Follow company and department policies, Handle sensitive issues with tact, Develop and maintain positive relationships, Support all co-workers, Treat co-workers with dignity, Identify and recommend new ideas, Comply with quality assurance expectations, Monitor performance of others, Move up and down stairs, Move, lift, carry, push, pull objects, Stand, sit, or walk extended period, Enter and locate work-related information, Problem Solving, Computer skills, Learning, Diversity Relations, Customer Service Orientation, Teamwork, Influence, Electronic Communication, Applied Reading, Communication, Listening, Integrity, Dependability, Positive Demeanor, Safety Orientation, Initiative, Multi-Tasking, Time Management, Hardware, Windows OS, Office 365, Network Applications, Systems Admin/Monitoring, Client/Server Application, LAN and WAN Administration, Server System, Network Support, Cloud PBX, English (Fluent), Spanish (Fluent)
Nice to Have
Project management certification desirable, ITIL certified desirable
What You'll Do.
Support property and IT objectives
Assist local properties with technology planning
Assist local properties with decision making
Assist local properties with implementation
Assist local properties with support
Assist local properties with maintenance
Interface with vendors
Interface with owners
Interface with executive committee
Interface with corporate office
Interface with property-based staff
Provide 2nd level support for Workstation
Support PMS/POS systems
Maintain local Server/MDF and IDF rooms
Complete maintenance as required
Troubleshoot technical problems
Repair technical problems
Resolve technical problems
Respond to application error messages
Respond to system error messages
Provide network communications support
Provide technical guidance
Refer major problems to vendors
Refer major problems to Supervisor IT
Analyze process improvements
Recommend process improvements
Implement process improvements
Consult to assess computing needs
Consult to analyze computing needs
Consult to resolve computing needs
Consult to assess system requirements
Consult to analyze system requirements
Consult to resolve system requirements
Inspect computer equipment
Test computer equipment
Diagnose computer equipment
Inspect computer systems
Test computer systems
Diagnose computer systems
Plan IT equipment installations
Coordinate IT equipment installations
Plan IT equipment moves
Coordinate IT equipment moves
Plan IT equipment additions
Coordinate IT equipment additions
Plan IT equipment changes
Coordinate IT equipment changes
Plan system enhancements
Coordinate system enhancements
Provide end-user support for applications
Maintain accurate inventory of devices
Ensure project completion within deadline
Ensure project completion within budget
Assist with yearly budgeting of IT equipment
Assist with yearly budgeting of IT services
Assist with yearly budgeting of IT projects
Provide regular updates to management
Provide regular updates to key stakeholders
Assist local vendor support
Resolve tickets within timely manner
Resolve tickets to SLA
Create LSOP for local applications
Create LSOP for IT processes
Manage LSOP for local applications
Manage LSOP for IT processes
Assist with local vendor contracts
Act as cover for associates
Perform local procurement of software
Perform local procurement of hardware
Follow corporate approved vendor processes
Ensure support matters documented
Ensure processes documented
Proactively review adverse trends
Report adverse trends to management
Ensure Incidents recorded
Ensure Service Requests recorded
Update Service Requests
Monitor Service Requests
Resolve Incidents in accordance with SLA
Resolve Service Requests in accordance with SLA
Escalate Service Requests
Follow through Incidents to resolution
Follow through Service Requests to resolution
Provide remote assistance for international offices
Provide remote assistance for properties
Maintain inventory of mobile devices
Administer Guest HSIA systems
Administer GRE systems
Provide monthly utilization reports
Ensure computer asset inventories accurate
Ensure telecoms asset inventories accurate
Maintain accurate user records
Maintain accurate department codes
Provide associate inductions
Cover standard operating procedures
Cover corporate data security policies
Cover how to report incidents
Cover how to request IT services
Ensure IT quick sheet updated
Make IT quick sheet available
Report all work in progress
Employ correct lifting procedures
Identify unsafe work procedures
Correct unsafe work procedures
Report unsafe work conditions
Protect privacy of guests
Protect security of guests
Protect privacy of coworkers
Protect security of coworkers
Maintain confidentiality of proprietary materials
Maintain confidentiality of proprietary information
Protect company tools
Protect company equipment
Protect company machines
Follow company policies
Follow department policies
Perform other reasonable job duties
Handle sensitive issues with tact
Handle sensitive issues with respect
Handle sensitive issues with diplomacy
Handle sensitive issues with confidentiality
Develop positive working relationships
Develop productive working relationships
Support all co-workers
Treat co-workers with dignity
Treat co-workers with respect
Identify new technologies
Recommend new technologies
Identify new processes
Recommend new processes
Increase organizational efficiency
Increase organizational productivity
Increase organizational quality
Increase organizational safety
Increase organizational cost-savings
Comply with quality assurance expectations
Comply with quality assurance standards
Monitor performance of others
Ensure adherence to quality expectations
Ensure adherence to quality standards
Move up service ramps
Move down service ramps
Lift objects weighing less than 50 pounds
Carry objects weighing less than 50 pounds
Push objects weighing less than 50 pounds
Pull objects weighing less than 50 pounds
Place objects weighing less than 50 pounds
Stand for extended period
Sit for extended period
Walk for extended period
Stand for entire work shift
Sit for entire work shift
Walk for entire work shift
Enter work-related information using computers
Locate work-related information using computers
Enter work-related information using POS systems
Locate work-related information using POS systems
How You'll Work.
Team & Collaboration
Assist team goals; Provide timely updates to Supervisor; Provide timely updates to Management; Contribute to team results; Contribute to department results; Contribute to business results; Direct work of associates; Support department goals; Work with IT regional management; Meetings with local site leadership; Daily stand up meetings; Assist Regional Management
Communication Scope
Electronic Communication; Applied Reading; Communication; Listening
Process & Methodology
IT projects, Budgeting, Forecasting, Managing
Full Job Description
**Specific Job Summary** The “position” contributes skills in Technology & general knowledge of the Exchange\leisure\hospitality business to support property and technology (IT) objectives at resorts and corporate offices. The position, in conjunction with regional IT management is accountable for assisting the local properties with assisting in technology planning, decision making, implementation, support and maintenance. The “position” will interface with vendors, owners, executive committee, corporate office and property-based staff. This role will provide support at a 2nd level for all Workstation and be responsible for site Server, UPS, Network, Telephone and PMS\POS systems at property and office level. Ensure that the local Server/MDF and IDF rooms are suitably maintained according to vendor operating guidelines and in line with corporate standards, completing maintenance as and when required. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software, LAN\WAN and internet. Respond to application and system error messages. Provide network communications support and technical guidance. Refer major problems to vendors and Supervisor IT. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Provide end-user support for all local and hosted applications. Maintain accurate inventory of all technological devices onsite. As “Position” he/she will work with the IT regional management to identify and manage various specific IT projects ensuring completion within set deadline and to budget. Assist Regional IT Leadership with yearly budgeting of IT equipment, services & projects for your office/resort. **Generic Position Summary** As an onsite IT staff member, you will
Applying for this Global Technology – Field Support Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Marriott Vacations Worldwide?
Real rants from real employees. Read before you apply.