Agoda
Technology
GlobalTechnicalSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Global Technical Support Engineer at Agoda. Skills: Technical support, IT infrastructure management, Endpoint management. Provide L1-L2 technical support. Install hardware”
Industry & Context.
Root cause analysis; Troubleshooting
Shift work, On-call rotation, Occasional travel
What They're Looking For.
Must Have
2+ years' experience L1-L2 support, Experience with IT helpdesk operations, Experience administering Google Workspace, Knowledge of Windows, macOS, Microsoft Office, Proficiency with endpoint management tools, Proficiency with mass deployment tools, Basic understanding of network fundamentals, Full professional fluency in English
Nice to Have
ITIL Foundation certification
What You'll Do.
Provide L1-L2 technical support
Troubleshoot hardware
Troubleshoot software
Handle service requests
Communicate incident status
Own local office IT support
Support meeting rooms
Support network connectivity
Configure workstations
Ensure smooth onboarding
Ensure endpoint security
Ensure endpoint compliance
Maintain IT asset records
Maintain inventory records
Administer Active Directory
Provision user accounts
Manage group membership
Support Google Workspace administration
Troubleshoot Google Workspace
Use endpoint management tools
Use mass deployment solutions
Collaborate with IT teams
Perform root cause analysis
Improve documentation
Participate in shift work
Participate in on-call rotation
Travel to support regional offices
How You'll Work.
Team & Collaboration
Other IT teams
Communication Scope
Explain technical issues
Full Job Description
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Agoda is looking for a Global Technical Support Engineer Who we are: Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with over 74 nationalities. This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it. What we need: For our team in Bangkok we are looking for candidates with experience in supporting and managing desktop, network and IT infrastructure in a fast-paced, global environment, across the full employee lifecycle (onboarding, internal moves and offboarding). Job Responsibilities: • Provide L1–L2 day‑to‑day technical support for global end‑users,
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