Envoy Global
GlobalSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Global Support Specialist at Envoy Global. Skills: Case coordination, Document handling, Administrative support. Manage end-to-end setup of new assessments. Manage end-to-end setup of immigration cases”
What They're Looking For.
Must Have
Verbal and written communication skills, Organizational and time management skills, High attention to detail and accuracy, Proficiency in MS Office Suite, Comfort working with digital platforms, Willingness to learn and adapt
Nice to Have
Process oriented mindset
What You'll Do.
Manage end-to-end setup of new assessments
Manage end-to-end setup of immigration cases
Ensure accurate entry of client information
Ensure timely entry of case details
Ensure timely entry of relevant data
Handle secure collection of client documents
Handle uploading of client documents
Handle organization of client documents
Ensure proper storage of files
Ensure categorization of files
Support secure document transfers
Assist Case Managers in updating case notes
Assist Case Managers in maintaining public case records
Perform routine case audits
Support completion of immigration forms
Support submission of immigration forms
Facilitate proper case closure
Maintain high standards of accuracy
Maintain data integrity
Support internal reporting needs
Support ad-hoc audit requests
Follow established workflows
Contribute to process improvement
Provide general administrative assistance
Assist with additional operational tasks
How You'll Work.
Team & Collaboration
Global teams; Regional teams; Case Managers
Communication Scope
Professional interaction
Full Job Description
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We have an exciting opportunity within Envoy Global’s Global Immigration Operations team for a highly motivated Global Support Specialist to join us on a full‑time, permanent basis. In this role, you will play a critical part in supporting our global immigration teams across multiple regions by ensuring accurate case setup, seamless document management, and timely administrative coordination. As our Global Support Specialist, you will be required to: Case Setup & Coordination Manage end‑to‑end setup of new assessments and immigration cases received through various communication channels. Ensure accurate and timely entry of client information, case details, and relevant data into internal systems. Assign case owners and preparers to ensure seamless workflow across teams and regions. Document Management Handle secure collection, uploading, and organization of client documents, including passports, CVs, job descriptions, diplomas, employment contracts, questionnaires, and other required materials. Ensure proper storage and categorization of files across document repositories and case management platforms. Support secure document transfers between systems and stakeholders. Case Maintenance & Closure Assist Case Managers in updating case notes, maintaining public case records, and performing routine case audits. Support the completion and submission of immigration forms as required by regional authorities. Facilitate proper case closure by ensuring all documents, data points, and records are complete and compliant. Quality, Compliance & Reporting Maintain high standards of accuracy and data integrity in all case-related updates. Support internal reporting needs and ad‑hoc audit requests from leadership or compliance teams. Follow establi
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