Medtronic
GlobalServiceProgramManager
“Global Service Program Manager at Medtronic. Skills: process management, cross-functional coordination, vendor/stakeholder management. Manage complex projects and programs. Deliver on key business strategies”
What You'll Achieve.
deliver on key business strategies and initiatives; increase both internal and external customer satisfaction; drive business growth objectives
Industry & Context.
Ability to solve highly complex problems across multiple business functions
full-time in-person presence during onboarding period, 1-2 days per week in office on an ongoing basis
What They're Looking For.
Must Have
Bachelors degree required, Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience
Nice to Have
PMP Certification (or ability to attain within 1 year), 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines, written and verbal communication skills, Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets), 3+ years of experience leading diverse and complex projects and programs, Independent thinker with the ability to take both a commercial and operational view of complex situations, Ability to solve highly complex problems across multiple business functions
What You'll Do.
Manage complex projects and programs
Deliver on key business strategies
Work across functions
Drive key initiatives
Increase customer satisfaction
Lead cross-functional teams
Provide service design input
Develop global service strategy
Develop and implement processes
and monitor processes
Improve service delivery
and escalate project statuses
Meet milestones and deadlines
Become a service business expert
Educate and mentor others
Apply broad business acumen
Learn and apply understanding of Service business
Learn and apply understanding of Medtronic Service strategies
Drive business growth objectives
Lead and participate in continuous improvement activities
Enforce quality standards
How You'll Work.
Team & Collaboration
Work across functions, departments, business units, and geographies; Lead cross-functional teams; Partner with cross-functional, global teams; Communicate with team members, stakeholders, and upper management
Communication Scope
written and verbal communication skills
Process & Methodology
project management, program leadership, plan, initiate, monitor, track, and deliver projects, leading diverse and complex projects and programs
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