Long View
Service Desk
GlobalServiceDeskAnalyst-FrenchBilingualOvernight
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Global Service Desk Analyst - French Bilingual Overnight at Long View. Skills: Service excellence, Technical support. Submit documented customer issues. Analyze symptoms”
What You'll Achieve.
Lead delivery of service excellence
Industry & Context.
Troubleshoot issues; Resolve issues
Overnight shift
What They're Looking For.
Must Have
1+ years of experience in a technical support role, Provide tier support in a service desk or help desk role, Speak French and English fluently, Adapt to fluctuating customer needs, Manage high stress situations, React quickly and professionally, Work an overnight shift
Nice to Have
ITIL Incident Management understanding, A+ Certification
What You'll Do.
Submit documented customer issues
Dispatch incident to appropriate Tier II support group
Manage incident through its lifecycle
Understand internal escalations
Assist with external escalations
Look for process improvement opportunities
Improve service delivery
How You'll Work.
Team & Collaboration
Diverse team servicing clients
Communication Scope
Bilingual written communication; Bilingual verbal communication
Full Job Description
## Description Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work! Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN? We are looking for a professional and eager French Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across the following locations Calgary, Edmonton, Toronto, or the greater areas! You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk. ## A Day in the life Submit fully documented customer issues into a ticket management system Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle Understand and assist with all internal and external escalations Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery ## What you bring 1+ years of experience in a technical support role providing tier I support in a se
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