Long View
Service Desk
GlobalServiceDeskAnalystFrenchBilingualOvernight
“Global Service Desk Analyst - French Bilingual Overnight at Long View. Skills: Service excellence, Technical support. Submit documented customer issues. Analyze symptoms”
What You'll Achieve.
Lead delivery of service excellence
Industry & Context.
Troubleshoot issues; Resolve issues
Overnight shift
What They're Looking For.
Must Have
1+ years of experience in a technical support role, Provide tier support in a service desk or help desk role, Speak French and English fluently, Adapt to fluctuating customer needs, Manage high stress situations, React quickly and professionally, Work an overnight shift
Nice to Have
ITIL Incident Management understanding, A+ Certification
What You'll Do.
Submit documented customer issues
Dispatch incident to appropriate Tier II support group
Manage incident through its lifecycle
Understand internal escalations
Assist with external escalations
Look for process improvement opportunities
Improve service delivery
How You'll Work.
Team & Collaboration
Diverse team servicing clients
Communication Scope
Bilingual written communication; Bilingual verbal communication
Applying for this Global Service Desk Analyst - French Bilingual Overnight role?
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