Hewlett Packard Enterprise

GlobalSeniorManager-OrderManagement

₹28–43L ~AI est. Bengaluru, Karnātaka, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Global Senior Manager - Order Management at Hewlett Packard Enterprise. Skills: Order Lifecycle Management, Team Leadership, Cross-Functional Collaboration, Process Optimization. Oversee order management process. Ensure accuracy and compliance”

What You'll Achieve.

Meet SLAs; Customer success; Enhance operational efficiency; Improve order accuracy; Improve turnaround time

Industry & Context.

Problems you'll solve

Group Problem Solving

What They're Looking For.

Must Have

10+ years of experience in a business related function, 2-4 years of people management experience

Nice to Have

First-level university degree or equivalent advanced university degree

What You'll Do.

Oversee order management process

Ensure accuracy and compliance

Manage complex orders

Operationalize order queues

Set performance goals

Conduct regular reviews

Drive continuous improvement

Build high-performance culture

Work closely with Sales

Finance and Technical

Resolve order-related issues

Ensure alignment with global processes and policies

Identify process inefficiencies

Implement improvements

Drive automation initiatives

Partner with Business Operations + PM’s

Standardize workflows

Enhance operational efficiency

Ensure adherence to company policies

Manage audit readiness

Manage documentation for order transactions

Address risks related to contracts

Address risks related to order acceptance

Maintain high levels of customer satisfaction

Address escalations related to order delays

Address escalations related to billing

Address escalations related to discrepancies

Track key performance indicators

Improve key performance indicators

How You'll Work.

Team & Collaboration

Sales, CX&O, Finance; Technical Support teams; Business Operations + PM’s

Full Job Description

Global Senior Manager - Order Management This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you **What you will do:** **Order Lifecycle Management** * Oversee the order management process (Order Booking and change orders) for networking services. * Ensure accuracy and compliance in order entry, validation, processing & fulfillment * Manage complex orders involving configurations, contracts & renewals * Assist / Operationalize order queues and resolve bottlenecks to meet SLAs **Team Leadership & Development** * Lead, mentor & manage a team of order management specialists * Set performance goals, conduct regular reviews, and drive continuous improvement * Build a high-performance culture focused

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