Hewlett Packard Enterprise
GlobalSeniorManagerOrderManagement
“Global Senior Manager - Order Management at Hewlett Packard Enterprise. Skills: Order Lifecycle Management, Team Leadership, Cross-Functional Collaboration, Process Optimization. Oversee order management process. Ensure accuracy and compliance”
What You'll Achieve.
Meet SLAs; Customer success; Enhance operational efficiency; Improve order accuracy; Improve turnaround time
Industry & Context.
Group Problem Solving
What They're Looking For.
Must Have
10+ years of experience in a business related function, 2-4 years of people management experience
Nice to Have
First-level university degree or equivalent advanced university degree
What You'll Do.
Oversee order management process
Ensure accuracy and compliance
Manage complex orders
Operationalize order queues
Set performance goals
Conduct regular reviews
Drive continuous improvement
Build high-performance culture
Work closely with Sales
Work closely with Technical Support
Liaise with internal Aruba TM’s
Liaise with customers
Resolve order-related issues
Ensure alignment with global processes
Identify process inefficiencies
Implement process improvements
Drive automation initiatives
Partner with Business Operations
Standardize workflows
Enhance operational efficiency
Ensure adherence to company policies
Ensure adherence to contractual obligations
Ensure adherence to regulatory requirements
Manage audit readiness
Manage documentation for order transactions
Address risks related to contracts
Address risks related to order acceptance
Maintain high customer satisfaction
Address escalations related to order delays
Address escalations related to billing discrepancies
Track key performance indicators
Improve key performance indicators
How You'll Work.
Team & Collaboration
Sales; CX&O; Finance; Technical Support; IT; Partners; Internal Aruba TM’s; Customers
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