Aesop

Luxury Retail

GlobalSeniorCRMManager

£75–105k ~AI est. London, England, United Kingdom FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Global Senior CRM Manager at Aesop. Skills: CRM strategy, Global implementation, Stakeholder management. Support strategy development. Lead high-priority projects”

What You'll Achieve.

Mitigate churn risks; Drive business impact; Drive community engagement

Industry & Context.

Luxury Retail
Problems you'll solve

Solution-orientated; Positive problem solving

What They're Looking For.

Must Have

Significant experience in Senior CRM role, Proven track record of people management, Proficiency in analytics tools, Proficiency in Figma

Nice to Have

Experience in luxury retail, Experience in beauty, Experience in FMCG

What You'll Do.

Support strategy development

Lead high-priority projects

Translate strategy into plans

Lead innovation projects

Navigate senior stakeholders

Collaborate with stakeholders

Enforce global CRM frameworks

Influence brand strategies

Implement 3Rs framework

Support personalization frameworks

Lead technical implementation

Orchestrate strategic campaigns

View campaigns omnichannel

Lead loyalty program implementation

Operationalize clienteling framework

Oversee content development

Ensure tactical assets quality

Oversee briefing process

Manage global reporting tools

Provide optimization insights

How You'll Work.

Team & Collaboration

Creative teams; Marketing teams; Social teams; Digital teams; Data teams

Communication Scope

Executive presentations

Process & Methodology

Project lead, Implementation

Full Job Description

**Global Senior CRM Manager****| London** For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Since 2023, Aesop has been part of the L'Oréal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl’s, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; presenting wide-ranging opportunities for long-term career growth. “A business doesn’t consist of walls or machines, but people, people, people.” – Eugene Schueller **** **Role purpose** The Global Senior CRM Manager is the strategic orchestrator of our consumer engagement, responsible for operationalising the global vision set by the Head of CRM & Omni Media, who you would report into. The Global Senior CRM Manager acts as the bridge between high-level strategic framing and global market execution, ensuring our data narrative is consistent and impactful worldwide. This role is designed for a high-energy, solution-orientated leader who thrives in a dynamic environment. While supporting the Head of CRM and Omni Media in developing the strategic frame, your primary mission is to track, enforce, and implement the aligned

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