Aesop
Luxury Retail
GlobalSeniorCRMManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Global Senior CRM Manager at Aesop. Skills: CRM strategy, Global implementation, Stakeholder management. Support strategy development. Lead high-priority projects”
What You'll Achieve.
Mitigate churn risks; Drive business impact; Drive community engagement
Industry & Context.
Solution-orientated; Positive problem solving
What They're Looking For.
Must Have
Significant experience in Senior CRM role, Proven track record of people management, Proficiency in analytics tools, Proficiency in Figma
Nice to Have
Experience in luxury retail, Experience in beauty, Experience in FMCG
What You'll Do.
Support strategy development
Lead high-priority projects
Translate strategy into plans
Lead innovation projects
Navigate senior stakeholders
Collaborate with stakeholders
Enforce global CRM frameworks
Influence brand strategies
Implement 3Rs framework
Support personalization frameworks
Lead technical implementation
Orchestrate strategic campaigns
View campaigns omnichannel
Lead loyalty program implementation
Operationalize clienteling framework
Oversee content development
Ensure tactical assets quality
Oversee briefing process
Manage global reporting tools
Provide optimization insights
How You'll Work.
Team & Collaboration
Creative teams; Marketing teams; Social teams; Digital teams; Data teams
Communication Scope
Executive presentations
Process & Methodology
Project lead, Implementation
Full Job Description
**Global Senior CRM Manager****| London** For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society. Since 2023, Aesop has been part of the L'Oréal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl’s, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris; presenting wide-ranging opportunities for long-term career growth. “A business doesn’t consist of walls or machines, but people, people, people.” – Eugene Schueller **** **Role purpose** The Global Senior CRM Manager is the strategic orchestrator of our consumer engagement, responsible for operationalising the global vision set by the Head of CRM & Omni Media, who you would report into. The Global Senior CRM Manager acts as the bridge between high-level strategic framing and global market execution, ensuring our data narrative is consistent and impactful worldwide. This role is designed for a high-energy, solution-orientated leader who thrives in a dynamic environment. While supporting the Head of CRM and Omni Media in developing the strategic frame, your primary mission is to track, enforce, and implement the aligned
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