Company
Pharma / Life Sciences
GlobalSalesforceBusinessAnalyst&Admin(m/f/d)–SalesforceFieldService
“Global Salesforce Business Analyst & Admin (m/f/d) – Salesforce Field Service. Skills: Salesforce Field Service, Salesforce Service Cloud, Business Analysis, Salesforce Administration. Design, configuration, and continuous evolution of the Technical Service stream within the global Customer Engagement ecosystem (CRM), with a focus on Salesforce Field Service. Implementing and evolving Field Service and technical service solutions in alignment with global platform strategy”
What You'll Achieve.
Scalable coverage across time zones; Delivery of scalable, harmonized solutions; Effective adoption and extension at regional level; Alignment with global platform strategy; Consistency, scalability, and operational efficiency across regions; Seamless end-to-end processes; Consistent data flows; Unified customer and service view; Long-term maintainability; Alignment with global data models, governance frameworks, and architecture standards; Automation opportunities; Optimization of scheduling and dispatching; Efficiency gains in field operations; Scalable, reusable, and globally aligned service solutions; Smooth translation of business needs into global solutions; Effective deployment into operations; Coverage across time zones; Shared responsibility for all countries and markets; Guidance when required; Alignment across the broader ecosystem; Enhance service efficiency, technician productivity, and customer experience; Service performance tracking and optimization
Industry & Context.
analytical and problem-solving skills; ability to design scalable and maintainable solutions
Willingness to travel internationally
What They're Looking For.
Must Have
At least 5 years of professional experience in the Pharma / Life Sciences industry, ideally in service operations, technical service, or CRM environments, At least 3 years of hands-on experience working with Salesforce Field Service and/or Service Cloud as a Salesforce Business Analyst and/or Admin, University degree in business administration, economics, IT, or a related field, experience with Salesforce Field Service, including scheduling, dispatching, work orders, assets, and mobile solutions, Proven experience in translating business requirements into scalable service solutions within a global platform environment, Experience working within global governance models and collaborating with distributed, cross-regional teams, Solid understanding of data models, automation, integrations, and reporting capabilities in service environments, Experience with agile delivery models and tools such as JIRA and Confluence, analytical and problem-solving skills, with the ability to design scalable and maintainable solutions, Experience or interest in leveraging AI-driven capabilities (e.g. , Agentforce, predictive insights, automation) within CRM platforms, stakeholder management and communication skills, with the ability to collaborate effectively across technical and business teams, Structured, independent, and results-oriented working style, Fluency in English required, Intercultural experience, ability to work in a global environment, and willingness to travel internationally
Nice to Have
Salesforce Business Analyst additional certifications such as Field Service and/or Service Cloud certifications are strongly preferred
What You'll Do.
and continuous evolution of the Technical Service stream within the global Customer Engagement ecosystem (CRM)
with a focus on Salesforce Field Service
Implementing and evolving Field Service and technical service solutions in alignment with global platform strategy
and operational efficiency across regions
Supporting both global and local stakeholders for complex requirements and the continuous evolution of the Customer Engagement ecosystem
Owning and evolving the Technical Service stream within the global Customer Engagement ecosystem
Designing and implementing global solutions across Salesforce Field Service and Service Cloud
Translating business requirements into solution designs and technical specifications
Continuously improving the platform by identifying opportunities for automation
optimization of scheduling and dispatching
and efficiency gains in field operations
Supporting the evaluation
and gradual integration of Agentforce capabilities
Owning the implementation of prioritized demands
Validating and challenging incoming requirements
Supporting localization by adapting global service processes and templates to market-specific operational and regulatory requirements
Contributing to workshops and alignment sessions
Evaluating and prioritizing demands with a focus on leveraging AI and automation capabilities
Ensuring data quality
and integrity across the Technical Service domain
Enabling advanced reporting
and AI-driven insights
Supporting the development of training materials and enablement concepts
Providing expert-level support for complex or escalated topics
How You'll Work.
Team & Collaboration
Work side by side with Product Owners, and global teams; Collaborate closely with other platform streams (e.g. , Sales, Marketing, Customer Service); Collaborate closely with business stakeholders, Product Owners, Business Analysts, and local CRM specialists; Contribute to workshops and alignment sessions; Operate as part of a globally distributed Salesforce platform team, organized across regional hubs; Collaborate seamlessly across regions, with shared responsibility for all countries and markets; Act as the functional expert for Technical Service and Field Service, supporting local CRM specialists; Work closely with IT, Commercial Excellence, Digital, and Service organizations; Collaborate effectively across technical and business teams
Communication Scope
Stakeholder management and communication skills
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