GlobalRecruitmentOpsspecialist

HI, WE’RE BACK MARKET. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? Your mission : Make the TA organisation measurable, governable, and efficient. KEY RESPONSIBILITIES 1. Process Design & Standardisation - Design and deploy a unified intake process across all verticals: consistent, adopted, and auditable - Build scorecards by job family in partnership with each TA - Define and publish SLAs by vertical - Create and maintain the TA wiki: the single source of truth for all processes, templates, and standards - Build structured onboarding programmes for new ICs and incoming RPO partners - Conduct quarterly process audits: identify drift, degradation, and non-compliance and act on it 2. Data, Reporting & Dashboard - Build and maintain the monthly ExCo TA dashboard - Produce hiring manager dashboards by vertical - Run quarterly NPS analysis: candidate NPS by vertical, trend tracking, corrective alerts - Measure and report on transformation impact: before/after on every major project - Partner with the Head of TA to create the conditions for reliable, actionable reporting 3. ATS Management & Automation - Lead full ATS & CRM deployment and configuration across all verticals - Identify and eliminate low-value manual tasks through workflow automation - Build and maintain ATS/HRIS integrations for seamless data flow - Develop the 12-month AI roadmap in partnership