Benchling
biotech
GlobalProgramManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Global Program Manager at Benchling. Skills: customer-facing Global Program Manager, post-sale experience, Enterprise customers, implementation, customer success, customer support, Life Sciences R&D processes, enterprise SaaS environment. Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more Enterprise customers. Partner with customer leaders and Benchling account teams to develop implementation, governance, change managemen”
What You'll Achieve.
achieve rapid time to value; see the value in expanding their relationship with Benchling; transform and modernize their R&D IT; ensure customers have a seamless experience post-sale; accelerate customer digital transformations; effect a best in class customer experience; grow the account; drive customer value, adoption, and advocacy; align customer needs with product roadmap; accelerate our growth within the world’s largest biopharma companies by delivering exceptional customer experiences; running a profitable services business that doesn’t sacrifice quality or customer success
Industry & Context.
Ability to work at customer site, or in the Boston office based on customer and project needs.
What They're Looking For.
Must Have
Passion for and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts., Ability to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies., Accountable and able to thrive in a fast-paced environment., Executive presence and ability to succeed in a matrixed environment where you have accountability without authority., 10+ years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space., Proven ability to lead large cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills., Experience across professional services, customer support, customer success, product, marketing, strategy, and sales., Experienced in program and project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials., Experience in services commercials including SOWs, budgeting, resourcing, and change orders., Excellent interpersonal skills in verbal, written and presentation formats., Experience presenting to the C-suite., Ability to work at customer site, or in the Boston office based on customer and project needs.
Nice to Have
GxP experience including software validation (CSV) at a life sciences or biotech company and/or vertical SaaS software company.
What You'll Do.
Oversee post-sale activities across implementation
and optimization services for one or more more Enterprise customers
Partner with customer leaders and Benchling account teams to develop implementation
escalation management
and success plans that accelerate customer digital transformations
Liaise with customer leaders and be known as a diplomatic
who operates with sense of urgency to effect a best in class customer experience
Partner with the Enterprise AE to ensure seamless customer experience and grow the account
Support the development of customer experience sales proposals and other services proposals with account
and/or program subject matter expertise
Coordinate all Professional Services
Customer Success and Support activities to drive customer value
Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
Help shape the long-term strategy and vision for the Enterprise services business
Inspire your cross-functional account team to accelerate our growth within the world’s largest biopharma companies by delivering exceptional customer experiences
Be seen as a trusted advisor who has the customer’s best interests in mind
even when it means having a hard conversation
and champion your cross-functional account team as you help them grow their professional skills
Contribute meaningfully to running a profitable services business that doesn’t sacrifice quality or customer success in doing so
Be a respected cross-functional partner to our Sales
known for fairly advocating for both the customer and for Benchling
How You'll Work.
Team & Collaboration
Partner closely with the Enterprise Account Executive; coordinate implementation, customer success, and customer support efforts; working with internal and external stakeholders at all levels; Partner with customer leaders and Benchling account teams; Partner with the Enterprise AE; Coordinate all Professional Services, Customer Success and Support activities; Partner with Product Management; inspire your cross-functional account team; Be a respected cross-functional partner to our Sales, Solutions, and Product teams
Communication Scope
interpersonal skills in verbal, written and presentation formats; experience presenting to the C-suite
Process & Methodology
program leadership, running large scale programs, leading large cross-functional post-sale teams, project management, program and project management for multi-workstream enterprise SaaS deployments, scope management, budget control, project and executive reporting, project financials
Full Job Description
We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEW Benchling is seeking an experienced customer-facing Global Program Manager (GPM) to oversee the post-sale experience for our largest Enterprise customers. The GPM will partner closely with the Enterprise Account Executive to ensure that customers achieve rapid time to value and see the value in expanding their relationship with Benchling as they transform and modernize their R&D IT. The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale. The GPM must have deep experience in Life Sciences R&D processes and scientific concepts as well as operating in an enterprise SaaS environment and be adept at working with inter
Applying for this Global Program Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Benchling?
Real rants from real employees. Read before you apply.