Carrot
Healthcare
GlobalPaymentOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Global Payment Operations Specialist at Carrot. Skills: Payment operations, Financial operations, Process improvement. Ensure accuracy of global payment processing. Ensure efficiency of global payment processing”
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
Bachelor's degree in Economics, Finance, Business Administration or related field, 2+ years of professional experience in payment operations, understanding of payment processing workflows, Experience working with payment platforms, analytical skills, knowledge of Microsoft Excel and/or Google Sheets, Comfort working and communicating with cross-functional teams and outside customers
Nice to Have
Knowledge of payment and compliance standards, Experience handling high-volume money movement or transactional payments, Experience with NetSuite or similar ERPs, Process-oriented mindset, focus on efficiency, developing best practices, creating scalable systems, Passion for Carrot’s mission, enthusiasm for contributing to a collaborative, dynamic team environment
What You'll Do.
Ensure accuracy of global payment processing
Ensure efficiency of global payment processing
Improve operational workflows
Create process documentation
Refine process documentation
Contribute to automation
Contribute to scalability
Contribute to product enhancements
How You'll Work.
Team & Collaboration
Customer Success teams; Member Success teams; Cross-functional teams; Outside customers
Full Job Description
About Carrot: Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide. Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-carrot.com. The Role: Carrot is seeking a detail-oriented and analytically driven Global Payment Operations Specialist to join our growing team. In this role, you’ll help ensure the accuracy and efficiency of global payment processing while partnering closely with Customer Success and Member Success teams. You’ll also have opportunities to improve operational workflows, create or refine process documentation, and contribute to automation, scalability, and product enhancements that strengthen Carrot’s global payment experience for our members. The Team: The Global Payment Operations Team sits within Carrot’s Product organization and focuses on money movement, financial operations processes, and delivering an exceptional member experience. We collaborate cross-functionally to support Carrot’s rapidly growing global business. Minimum Qualifications: Bachelor's degree in Economics, Finance, Business Administrat
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