Salesforce
GlobalPartnershipsBusinessOperationsAnalyst
“Global Partnerships Business Operations Analyst at Salesforce. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Foster Best Practices with globally consistent and scalable knowledge sharing programs.. Develop, publish and maintain sales-facing enablement assets involving the channel”
Industry & Context.
Problem solving; Resolve, re-direct, escalate internal operational issues; Develop system/process enhancement recommendations
What They're Looking For.
Must Have
5 + years Channel or Sales Operations support experience, Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills., Extreme attention to detail with a strategic eye, Analytical thinking and driving operational excellence and improvement, Demonstrated participation in process improvement initiatives and/or project management experience, Able to multitask in a fast paced environment and exercise a high degree of initiative in resolving issues and developing system/process enhancement recommendations., Excellent team player, able to work with virtual and global cross-functional teams., A demonstrated ability to work under pressure, and quick adaptability to change.
Nice to Have
Salesforce. com product certifications are a plus (Administrator, Advanced Administrator), Experience with Partner Program Operations and Support, Fluency in English and one or more other languages including Spanish
What You'll Do.
Foster Best Practices with globally consistent and scalable knowledge sharing programs.
publish and maintain sales-facing enablement assets involving the channel
Respond to process & policy questions and effectively communicate requirements to all stakeholders
Respond to internal operational issues (resolve
Can develop process maps and identify process improvement recommendations
Proactively drive process and policy improvement to support a fast growing channel
quarterly and ad-hoc reporting and metrics for partner and reseller ops
share new ideas and approaches
hypothesis driven and end-product
How You'll Work.
Team & Collaboration
Work with cross-functional teams to help provide stellar support to our internal and external stakeholders.; Excellent team player, able to work with virtual and global cross-functional teams.
Communication Scope
Effectively communicate requirements to all stakeholders
Process & Methodology
Demonstrated participation in process improvement initiatives and/or project management experience
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