NICE
GlobalPartnerProgramsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Global Partner Programs Manager at NICE. Skills: partner program framework, global operating cadence, partner onboarding and activation, workflow redesign and automation, partner incentives and funding mechanisms, program success metrics, performance narrative. Own and continuously improve the partner program framework (tiers/levels, benefits, requirements, rules of engagement, lifecycle milestones), including program documentation and decisioning—ensuring clarity on what changes, why, who appro”
What You'll Achieve.
clarifying program mechanics; improving partner experience and adoption; tightening governance; building a consistent global operating rhythm; ensure the program is measurable, scalable, and repeatable, with clear KPIs and execution discipline; program success metrics; adoption; activation; engagement; revenue efficiency
Industry & Context.
analytical and problem-solving skills; remove friction through workflow redesign
What They're Looking For.
Must Have
8+ years of experience in partner programs, alliances operations, or ecosystem program management in B2B technology, Demonstrated success improving and scaling an existing program—not just launching a new one—including governance, enablement, execution, and operational rigor, cross-functional leadership in matrixed able to drive alignment across Sales, Marketing, Enablement, Operations, Product, Finance, and Systems teams, Data-driven operator with comfort building KPIs, dashboards, and using performance insights to change program behavior, Excellent written and verbal communication skills with the ability to translate complexity into clear program guidance and executive updates, analytical and problem-solving skills, with a passion for continuous optimization through data and insights
Nice to Have
Experience spanning multiple partner motions (sell-with, sell-through, referral, services-led ecosystems), Familiarity with MDF or partner investment governance and measurement, Experience with PRM/CRM tooling, workflow automation, and process mapping at scale, International/global operating experience across regions and time zones
What You'll Do.
Own and continuously improve the partner program framework (tiers/levels
lifecycle milestones)
including program documentation and decisioning—ensuring clarity on what changes
and how it rolls out globally
Build and run the program's global operating cadence (QBR/MBR inputs
partner communications calendar)
Partner with regional leaders to balance global consistency with regional execution flexibility
Improve partner onboarding and activation by creating repeatable playbooks
and readiness milestones—and build feedback loops (surveys
regional listening) to translate partner insights into program improvements
Map current-to-future-state processes and remove friction through workflow redesign and automation of partner program operations (intake
Ensure the program is supported by systems and data (CRM/PRM alignment
Build toolkits and templates that enable scale (FAQs
partner-facing guides
global comms templates)
Evolve and operationalize partner incentives and funding mechanisms (e. g.
and governance) in partnership with Marketing/Finance
ensuring auditable processes and best practices for program investment
Establish program success metrics and build a performance narrative—adoption
revenue efficiency—tailored by partner type and region
and produce clear executive-ready updates with insights and actions
How You'll Work.
Team & Collaboration
work cross-functionally with Partner Sales/Alliances, Marketing, Enablement, Operations, Product, Finance, and Systems teams; drive alignment across Sales, Marketing, Enablement, Operations, Product, Finance, and Systems teams; Partner with regional leaders
Communication Scope
Excellent written and verbal communication skills; translate complexity into clear program guidance and executive updates
Process & Methodology
program management, operational rigor, execution discipline
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Global Partner Program Manager drives the next phase of an established, global partner program spanning multiple partner types and routes-to-market. This role is accountable for program evolution and operational excellence: clarifying program mechanics, improving partner experience and adoption, tightening governance, and building a consistent global operating rhythm across regions and functions. You will work cross-functionally with Partner Sales/Alliances, Marketing, Enablement, Operations, Product, Finance, and Systems teams to ensure the program is measurable, scalable, and repeatable, with clear KPIs and strong execution discipline. How will you make an impact Own and continuously improve the partner program framework (tiers/levels, benefits, requirements, rules of engagement, lifecycle milestones), including program documentation and decisioning—ensuring clarity on what changes, why, who approves, and how it rolls out globally Build and run the program's global operating cadence (QBR/MBR inputs, monthly updates, enablement drops, partner communications calendar) Partner with regional leaders to balance global consistency with regional execution flexibility Improve partner onboarding and activation by creating repeatable playbooks, checklists, and readiness milestones—and build feedback loops (surveys, partner councils, regional listening) to translate partner insights into program improvements Map current-to-future-state processes and remove friction through workflow redesign and automation of partner program operations (intake, approvals, entitlement requests, program changes) Ensure the program is supported by strong systems and data (CR
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