Creative Artists Agency (CAA)

GlobalOperationsTravelProgramAnalyst

$75–95k Los Angeles, California, United States FULL TIME
The Brief

“Global Operations - Travel Program Analyst at Creative Artists Agency (CAA). Skills: Analytics, Reporting, Systems administration, Operational support. Develop and maintain travel program reporting dashboards. Analyze travel spend, booking behavior, and trends”

What You'll Achieve.

support travel program strategy; support business decision-making; support scalable operations

Industry & Context.

Problems you'll solve

troubleshooting and problem-solving skills

What They're Looking For.

Must Have

3–5+ years of experience in travel operations, travel systems, travel analytics, or related travel program support role, understanding of corporate travel operations and travel technology platforms, Advanced Excel and analytical/reporting skills required, troubleshooting and problem-solving skills, Ability to manage stakeholder requests and triage operational issues in a fast-paced environment, Service-oriented mindset with attention to detail

Nice to Have

Experience with travel platform administration/configuration preferred, Experience with BI/reporting tools (Power BI, Tableau, Looker, etc. ) preferred, Familiarity with HRIS, Finance, and system integrations strongly preferred

What You'll Do.

Develop and maintain travel program reporting dashboards

Produce actionable insights and recommendations

and leadership reporting

Support administration and configuration of travel platforms

Maintain traveler profiles

Assist with system updates and platform enhancements

and IT on integrations

Support troubleshooting of integrations

Assist in testing/UAT for platform enhancements

Serve as point of contact for travel inquiries

Triage escalated travel issues

Support ad hoc operational requests

Partner with Travel leadership to resolve issues

Identify opportunities for automation and process improvement

How You'll Work.

Team & Collaboration

Partner with HRIS, Finance, and IT on travel-related integrations and data feeds; Partner with Travel leadership to resolve operational issues impacting traveler experience or program compliance; Serve as point of contact for travel systems, reporting, and policy-related inquiries from travelers, assistants, and business stakeholders; Triage escalated travel issues and route appropriately across internal teams and external partners

Free ATS check

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