Creative Artists Agency (CAA)

GlobalOperations-TravelProgramAnalyst

$75–95k Los Angeles, California, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Global Operations - Travel Program Analyst at Creative Artists Agency (CAA). Skills: Analytics, Reporting, Systems administration, Operational support. Develop and maintain travel program reporting dashboards. Analyze travel spend, booking behavior, and trends”

What You'll Achieve.

support travel program strategy; support business decision-making; support scalable operations

Industry & Context.

Problems you'll solve

troubleshooting and problem-solving skills

What They're Looking For.

Must Have

3–5+ years of experience in travel operations, travel systems, travel analytics, or related travel program support role, understanding of corporate travel operations and travel technology platforms, Advanced Excel and analytical/reporting skills required, troubleshooting and problem-solving skills, Ability to manage stakeholder requests and triage operational issues in a fast-paced environment, Service-oriented mindset with attention to detail

Nice to Have

Experience with travel platform administration/configuration preferred, Experience with BI/reporting tools (Power BI, Tableau, Looker, etc. ) preferred, Familiarity with HRIS, Finance, and system integrations strongly preferred

What You'll Do.

Develop and maintain travel program reporting dashboards

Produce actionable insights and recommendations

and leadership reporting

Support administration and configuration of travel platforms

Maintain traveler profiles

Assist with system updates and platform enhancements

and IT on integrations

Support troubleshooting of integrations

Assist in testing/UAT for platform enhancements

Serve as point of contact for travel inquiries

Triage escalated travel issues

Support ad hoc operational requests

Partner with Travel leadership to resolve issues

Identify opportunities for automation and process improvement

How You'll Work.

Team & Collaboration

Partner with HRIS, Finance, and IT on travel-related integrations and data feeds; Partner with Travel leadership to resolve operational issues impacting traveler experience or program compliance; Serve as point of contact for travel systems, reporting, and policy-related inquiries from travelers, assistants, and business stakeholders; Triage escalated travel issues and route appropriately across internal teams and external partners

Full Job Description

## **Job Description** **Who We Are** Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. **Role Overview** The Travel Program Analyst supports the travel program through analytics, reporting, systems administration, technology optimization, and operational support. This role serves as the technical and analytical backbone of the travel function while also acting as a key operational partner capable of triaging traveler, assistant, and stakeholder needs related to travel systems, reporting, policy application, and escalated travel issues. The ideal candidate combines strong analytical and technical capabilities with p

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